Getting an error message when trying to edit the form.

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    Todae Charles 
    Asked on August 14, 2020 at 07:19 PM

    Hello I was advised by the admins to see what needs to be done.  Please see screen shot attached. I uploaded the error. We were advised that we should be able to edit after we submit. Thanks for your assistance in advance.  

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    Jed_C
    Answered on August 14, 2020 at 11:57 PM

    Try replacing the link with {edit_link} or follow this guide https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date.

    1597463831Jotform · Emails - Google Chr

    Let us know how it goes.

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    Todae Charles 
    Answered on August 15, 2020 at 10:10 AM

    Good Morning Admins, have changed it and updated everything you suggested. Can you advised what to do? I just clicked on it and it see has the same error.


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    Todae Charles 
    Answered on August 15, 2020 at 11:42 AM

    Hello Tech Support,

    I apologize to all; I am trying to get a resolution because we have many individuals trying to submit information. 


    I have submitted 2 additional tickets. or if, there is a telephone number. Please and thank you in advance. 

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    Amin_N
    Answered on August 15, 2020 at 02:50 PM

    Kindly be informed that we, unfortunately, don't provide phone support except for Enterprise users.

    Can you please try to use another browser to log in your Jotform account and edit submissions?

    Please give it a try and let us know how it goes.

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    Todae Charles 
    Answered on August 15, 2020 at 04:31 PM

    This is what I am getting now in chrome but in safari and explorer it is still the error message.

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    Todae Charles 
    Answered on August 15, 2020 at 04:38 PM

    I have just tried Microsoft edge engine and I receive the error message. 

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    Amin_N
    Answered on August 15, 2020 at 06:00 PM

    In your Form Inbox, which can be accessed by clicking here, can you please follow the steps below to edit submissions?

    1597528742screenshot-www.jotform.com-202

    Please give it a try and let us know how it goes.

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    Todae Charles 
    Answered on August 15, 2020 at 07:47 PM

    We have tried to edit the form since the changes were made and only one out of 176 are able to see their edit. Me included. I am not able too...

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    tcharles1944
    Answered on August 15, 2020 at 08:02 PM

    Is there a way I can forward my email to you so, you can click on the edit too. Therefore, you can see what I see... I am just trying to think outside the box. I just tried and it is not working. 

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    Jed_C
    Answered on August 15, 2020 at 09:19 PM

    Unfortunately, it's not possible to edit it if you enable the form password protection. Disabling your form password should allow them to edit via the {edit_link}.

    1597540784The Easiest Online Form Builde

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    Todae Charles 
    Answered on August 15, 2020 at 10:31 PM


    We did and still an error message

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    Todae Charles 
    Answered on August 15, 2020 at 10:34 PM

    Changed it and we still cant edit.. Can I send my email to you so you can see?

    1597545238Changed but still have an erro


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    Vanessa_T
    Answered on August 16, 2020 at 01:49 AM

    I recently did a test submission on your form for your other ticket, so I was able to receive the autoresponder email. When I clicked on the Edit Submission link, I was able to access my submission.

    1597556881B.gif

    Can you please share a screencast/video on how are you editing the submission?

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    Todae Charles 
    Answered on August 16, 2020 at 04:24 PM

    Good afternoon and thank you for all everyone’s help yesterday. I have another ticket to create. I know that yesterday we finally got a resolution really late on what needed to be disabled and now we’re all able to do the edit submission. However prior to yesterday at 10 PM if, someone in the community submitted the form and they don’t have the edit submission from they are confirmation email does that mean that we as administrators need to delete all of those forms entered in before it was disabled or is there a way that tech-support can add the edit submission button to everyone On August 13 and August 14 and part of August 15 so that they can edit their form please advise what needs to take place. I have screenshot where as I have t

    he edit submission button on one email but I I also submitted another email dated July 13 and it does not have the added submission button please advise the s
    olution

    159760931448587FDE-5D91-4CBB-9D9E-0A5D5D

    1597609279836A33BC-4D1A-421C-9181-296576


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    Amin_N
    Answered on August 16, 2020 at 05:43 PM

    Kindly note that I've moved your last inquiry to another support ticket so it can be better addressed. You may navigate to it by clicking here.

    Your understanding is most appreciated.