Is there a way for us to track why our conversion rate has declined so dramatically?

We are trying to trouble shoot why our conversation rate of completed questionnaires has dramatically declined. Is there a way to look into this on your end to troubleshoot? Is there something wrong with the questionnaire, is the submission button not working? Is there an integration issue with the form on our website?
https://www.jotform.com/analytics/200585409995164

Hi again,

You can use the Google Analytics or the MouseStats Form Analytics widget to understand your form respondents' behavior. 

I hope this is helpful.

Let us know should you have more questions.

Regards,

We’ve done that. I would like to know if there is a glitch with form itself???
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We would like to apologize for any inconvenience. We have not received any reports of the same issue you are experiencing on your end from other users.

Have you tried checking your form by making test submissions on your end? You can make test submissions using your form's direct link or on the website where it is embedded (if it is embedded).

If you found out that there is an issue when submitting your form, I would suggest that you report it back to us and we will be glad to investigate it further for you.

We have tested this multiple times. We are suspect of a few things. Does type of mobile phone cause the issue, do page load times impede in the process ??
Thanks you for your response.
Nicole Shugrue
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 Does type of mobile phone cause the issue,

Mobile devices do not cause issues. JotForm is widely used on mobile equipment (for both form creation and form filling).

do page load times impede in the process ??

Load time does block the process. On the flip side, it does if the form doesn't load at all or is freezing. 

I hope this answered your questions; Let us know if you have more.

Regards

It has been reported by Iphone x and Iphone 6 users that the form is stalling and not advancing once it has opened to start the questionnaire from our website. Please tell me why this is happening.
https://www.jotform.com/build/200585409995164
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If load times can cause a problem with the form not operating and stalling on mobile devices as you described below, what is the solution to the problem???
Thank you,
Nicole Shugrue
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So we can check, can you share with us the URL of the page where the form is embedded, please? I wanted to test the link you have shared, https://www.jotform.com/200585409995164, but the is disabled. 

We disabled it cause its not working.
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We disconnected the form as we have had too many issues with it locking up on multiple mobile phone types. Your earlier response implied it was related to load times and not at all related to mobile phone versions.
Now we are experiencing issues with our contact form that sits on our website at:(Must be on mobile device to see this issue) You will notice the form is cut off at the top when the user reviews their input prior to submitting.) Any insight it why this is happening is greatly appreciated.
https://www.jotform.com/build/200576395926162
www.laughwithoutleaks.com
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I have tested the website you linked and the form embedded on it on an iPhone X and iPhone 6S. And here are the results of my tests.

The Review Before Submit page of the form has its own scrollbar, separated from your website, that can be used to view all the form entries.

Also, can you confirm if you have used the Iframe Embed Codes of the form as instructed in this guide when you embedded your form to your website?

Getting-the-Form-iFrame-Code

I viewed the source code of your website on my browser and here's what I am seeing.

Can you also please try including the script part of the Iframe Embed Codes when you embed your form, please?

Feel free to let us know if you need any further assistance.

Here is the code connected to this form. Can you explain how and why iframe code makes a difference?

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Here is the code connected to this form.

If you meant to send us some code, we did not receive it.

Can you explain how and why iframe code makes a difference?

One of the main advantages of using an iframe is that it loads as a separate webpage on the page where it's nested. Therefore, scripts inside on an iframe doesn't interfere with the scripts present on the site where it's embedded. Script conflict is often the source of bugs and glitch on the web.

Let us know if you have more questions.

We have run a performance of our website and here is what we are finding. There are issue with Jotform. Please advise on how to repair.
[cid:image001.jpg@01D69355.780B5480]
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Unfortunately we did not receive the image you shared with us.

Kindly refer to this user guide to upload a image to your ticket.- how-to-post-screenshots-to-our-support-forum

You can also send it to us via email: support@jotform.com and include the ticket # 2586816 in the subject line.

We will wait for your reply.

Best,

I have been waiting for a response for nearly three days. If you are not able to help we will move to Form Stack or similar for better service.
Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android
________________________________
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We would like to apologize for any inconvenience. I have checked your website again and it is embedded as on a pop-up and it shows when this image (button) is clicked/tapped.

You mentioned in the email you sent us that the issue happens on these forms.

www.jotform.com/build/92474239678977

https://www.jotform.com/build/92695051603962

https://www.jotform.com/build/200585409995164

I'm also posting on this ticket the issue you have shared with us via email.

I have checked the form embedded on your website and found that it has a Google Analytics widget on every page. When you form loads, each widget loads which may cause your form to load slower than usual. Can you check on your end if it would make a difference if you embed your form differently and if only have 1 Google Analytics widget on our form?

We will wait for your response.

Thank you for your reply. Your statement below:
I have checked the form embedded on your website and found that it has a Google Analytics widget on every page. When you form loads, each widget loads which may cause your form to load slower than usual. Can you check on your end if it would make a difference if you embed your form differently and if only have 1 Google Analytics widget on our form?
I removed the widgets from every page this morning. You suggest embedding it differently, what do you recommend??
Your statement: I have checked your website again and it is embedded as on a pop-up-Should it not be embedded as a pop up and if so how should it be embedded?
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You can embed the form to your website using different methods, such as source code, JavaScript code etc.

Please see below a guide about different types of embedding: https://www.jotform.com/help/67-which-form-embed-code-should-i-use

I'd advise you to try each one of them and see which works the best on your site.

Thank you!