Changing the auto responder sender name

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    stevenshelton
    Asked on October 21, 2020 at 01:46 PM

    I have changed the autoresponder sender name. But after I have saved it and tested it, it still comes through as JotForm.

    Please help.

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    KrisLei
    Answered on October 21, 2020 at 06:46 PM

    Hello,

    I assumed that you are referring to this form, 202606310603137, correct? I have checked the form and it seems that the Sender Email is blank on the autoresponder settings:

    1603320338_5f90ba12a8aa0_Screenshot_1022

    Kindly try to set it up again and please don't forget to click on the Save button to keep the changes. Here are the guides to help you in changing the sender email address:

    -how-to-add-a-custom-sender-address-to-an-email-alert

    how-to-setup-SMTP-for-a-form

    I hope this helps. Let us know if you need further assistance.