Pictures not uploading

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    marianapruess
    Asked on October 24, 2020 at 06:22 PM

    None of my customers pictures are uploading correctly on my form. I keep getting this error message when trying to open them. Please let me know what is wrong.

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    VincentJay
    Answered on October 24, 2020 at 07:33 PM

    Hi,

    Please share the error message you are getting so we can try to replicate the issue. Also, please share the form link so we can test it on our end. Here's a guide: https://www.jotform.com/help/401-where-to-find-my-form-url

    We'll wait for your reply. Thank you!

  • Profile Image
    marianapruess
    Answered on October 24, 2020 at 10:28 PM
    This is my link:
    https://form.jotform.com/202795230456052
    Attached is the error message I keep getting from everyone
    Sent from my iPhone
    ...
  • Profile Image
    Patrick_R
    Answered on October 24, 2020 at 11:00 PM

    Hello! Thank you for providing us the form link. As far as I can check, pictures are correctly uploaded to your form.

    We haven't received your screenshot. Please use this guide to post screenshots with your replies.

    BTW, please uncheck the privacy setting "Require log-in to view uploaded files." on your account settings page as shown below.

    1603594796_5f94ea2c719a3_JotForm · My A

    Most probably, this will resolve your issue. In case it doesn't, please send us the error screenshot.

    Thank you!