Why my account is locked?

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    Xlb
    Asked on October 26, 2020 at 02:10 PM

    help me empty the trash, please.



  • Profile Image
    Amjad_A
    Answered on October 26, 2020 at 06:56 PM

    Hi,

    Unfortunately, I was not able to understand the question or issue properly. If you are referring to an over-limit of your account uploads, I have recalculated your account's upload counter but your account is still over-limit.

    In order to achieve more account limits, You may have to upgrade your account: how-to-upgrade-my-account

    Reference: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits

    If you need further assistance, please let us know.

    Thank you!