Errors on adding Paypal as payment gateway.

  • Profile Image
    purposemanifesting
    Asked on October 27, 2020 at 02:56 PM

    Hello,

    A few questions.

    1. Why am I able to submit a form without the payment? Am I doing something wrong?
    2. Why doesn't the yellow PayPal button show when I select it after published? (image attached)
    3. Added my paypal information, but still unable to submit a payment due to the yellow button not showing up.
    4. Why am I not able to insert credit card information in published form?
    5. Not sure how to use the Conditions because I'm not a Microsoft SQL expert. Does this have to do with why I'm not able to submit a payment, why the yellow paypal button doesn't show up, and why I'm not able to insert my credit card info?

    Thank you!

  • Profile Image
    KrisLei
    Answered on October 27, 2020 at 05:16 PM

    Hi,

    1) Why am I able to submit a form without the payment? Am I doing something wrong?

    You can enable the Require field on the payment field to prevent your end-users to submit the form without making a payment: How-to-Set-a-Field-as-Required-or-Non-Required

    2) Why doesn't the yellow PayPal button show when I select it after published? (image attached)

    I have cloned your form and it seems to show fine on my end:

    1603832871_5f988c273746d_Screenshot_1028

    However, your form contains to payment field, please note that it's not possible to have multiple payment fields on a form and this will cause conflicts and issues on the form. Please delete one of the fields and complete the integration: how-to-integrate-form-to-PayPal-checkout

    3) Added my paypal information, but still unable to submit a payment due to the yellow button not showing up.

    I have tried to check your form but it returns an error because of the duplicate payment field. You may try cloning my form here: https://form.jotform.com/203006375214949

    For reference: how-to-clone-an-existing-form-from-a-url

    4) Why am I not able to insert credit card information in published form?

    It seems that this is due to the same issue as I have mentioned above. Then if you would like to test your Paypal form, here's a detailed guide: how-to-test-your-paypal-payment-form

    5) Not sure how to use the Conditions because I'm not a Microsoft SQL expert. Does this have to do with why I'm not able to submit a payment, why the yellow paypal button doesn't show up, and why I'm not able to insert my credit card info?

    Kindly follow the recommendations above and give it a try. Let us know if the issue persists. Thank you.


  • Profile Image
    purposemanifesting
    Answered on October 27, 2020 at 06:28 PM
    Thank you so much for responding...greatly appreciated!!! I decided to
    create another payment form that did NOT give me ANY issues. Again, thank
    you!
    ...