Squarespace Issue: form is not completely loading

  • Stokes_Taryn
    Asked on October 27, 2020 at 3:09 PM

    My form is not completely loading onto squarespace.

    Jotform Thread 2659830 Screenshot
  • Niko_N
    Replied on October 27, 2020 at 5:30 PM

    Hi,

    Thanks for reaching out to us!

    I've embedded cloned version of your form on my demo website and was not able to replicate the issue:

    https://jotform.ge/test/2659830.html

    Could you please share the link of your Squarespace page with us? This way, we can investigate the code used to embed it into your page.

    We are looking forward to your reply.

    Thank you in advance!

  • Stokes_Taryn
    Replied on October 27, 2020 at 6:28 PM
    Here you go https://upleft.squarespace.com/config/pages
    Thank you
    Taryn
    ...
  • Niko_N
    Replied on October 27, 2020 at 7:35 PM

    Hi Taryn,

    I've checked the page you provided and seems it has private access and asks for the permissions:

    1603841673 5f98ae89f34b9  Screenshot 10

    Could you please kindly share the link to the publicly accessible page (or make it temporarily accessible), so we can check further?

    Thank you!

  • Stokes_Taryn
    Replied on October 28, 2020 at 1:28 PM
    I can't give you access to the website, here is the code I used and the
    forms URL
    ...
  • Niko_N
    Replied on October 28, 2020 at 2:50 PM

    Hi,

    Please note that screenshots sent as email attachments are not visible here, on the support forum. Could you please post it again by following this guide below:

    How to Post Screenshots to Our Support Forum


    Meanwhile, please try to embed the form first using the Embed option:

    Embedding a Form to a Web Page

    If the issue persists, then try to embed using the iFrame option instead:

    Getting the Form iFrame Code


    Thank you!