Why am I not receiving email alerts for new submissions?

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    stacylewis810
    Asked on October 29, 2020 at 07:12 AM
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    Bojan_J
    Answered on October 29, 2020 at 07:36 AM

    Greetings.

    Can you please let us know, are you referring to the Matilda Jane November Wishlist form?

    I have checked our logs, and the newest submission from that form was successfully sent to your email. Can you please check your Spam folder, to make sure the Notification did not end there?

    Also, make sure your server is not blocking emails from JotForm. To prevent this, you can add noreply@jotform.com to your contact list or ask your email provider to whitelist JotForm IPs and domains. You can find the full list here:
    https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains

    If you are referring to a different form, please share the form URL with us, and the ID of submissions you did not receive. To see where to find the submission ID, please click here.

    Thank you for your cooperation.