Enableing HIPAA after account upgrade

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    Asked on October 29, 2020 at 11:01 AM


    I work at a nonprofit and use the free version of Jotform, but looking to upgrade for more features and possibly higher security. I'd like to know more about (listed by priority):

    • sub-accounts for our volunteer members. How many sub-accounts can be created, and does it differ by plan/price? Are there view/access controls that one admin can change?
    • How does HIPAA compliance work for the Silver and Gold plans?

    Thank you!

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    Answered on October 29, 2020 at 11:52 AM


    Sub-users are available only in the Enterprise plan. You will get a dedicated server, and the minimum number of users you need to have is 5. With Enterprise, HIPAA compliance is also available. If you need more information, please contact the Enterprise sales team on the following link:

    If you wish, you can assign forms to your users. This way, they will be able to see assigned forms, and you can allow them to see previous submissions and/or to edit them. This option is available in all plans, however, the assignee will have a basic, free plan, unless upgraded. You can learn more about this feature on the following link:

    Once you upgrade to the Silver or Gold plan, you are able to enable HIPAA on your account. Your forms will first be checked, to make sure they are HIPAA compliant. If there are any integrations or widgets you use which are not HIPAA compliant, you will see a list of what you need to update before continuing.

    If everything is fine, your account will be moved to a HIPAA server, which takes up to 30 minutes.

    Please note that you need to manually enable HIPAA after the account upgrade, this won't be done automatically. You can read more on the following link:

    Let us know if you have any additional questions.