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OntYouthParlAsked on November 2, 2020 at 10:10 PM
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Kenneth JotForm SupportReplied on November 2, 2020 at 10:41 PM
Thank you for reaching support,
I checked your account, and the edit option seems to be available:
Can you give it another check, and can you also use a different browser to open the Table view? Perhaps on a Private Window or Incognito Mode?
Awaiting your response.
Best.
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OntYouthParlReplied on November 3, 2020 at 8:31 AM
When I open JotForm Tables in Safari, I see the option to edit the column preferences. In Chrome (incognito or normal) I do not. Any idea what is blocking this? Chrome is my preferred browser. I'm on a Mac running MacOS 10.15.
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Sonnyfer JotForm SupportReplied on November 3, 2020 at 9:06 AM
Hello - Apologies for the inconvenience.
Unfortunately, I do not have a Mac at hand. At this point, we're unsure what's blocking it as you mentioned that issue persists even in incognito yet displaying fine on Safari. Could you please send us a screenshot of how it looks like on both Safari and Chrome on your end? We'll be sending it to our developers if needed.
Guide: How-to-Post-Screenshots-to-Our-Support-Forum
Looking forward to your reply.
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OntYouthParlReplied on November 3, 2020 at 8:41 PM
Chrome - no edit - also missing Insert and Duplicate column options.
Safari- - with edit
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Kenneth JotForm SupportReplied on November 3, 2020 at 10:54 PM
Hi there,
I used an emulator in replicating the scenario with a MAC OS but was unable to replicate the issue.
On both Chrome and SAFARI the edit column preferences are showing:
Can you share with us the direct form link of the form that exhibits this issue?
Here is how: https://www.jotform.com/help/401-where-to-find-my-form-url?
Awaiting your response.
Best.