My free form has been disabled

hi there,

my form has been disabled because it has exceeded the 100 submission / month free quota. i understand that we can re-enable the form by upgrading. what if we don’t upgrade. do you know when it will be re-enabled?

thank you.

yinmeng

Hello,

Please share the account username or the correct email address registered to the account so we can assist you better.

We'll wait for your reply. Thank you!

My account is listed under info@supermudpottery.com

Thanks

Hi,

I can see that you reached the 100 monthly submissions limit. We reset the monthly limit every first day of the month back to zero.

You can wait for December 1, 2020, before you can use your forms again. Or, you can upgrade your account to increase your submission limit by following this guide: https://www.jotform.com/help/331-how-to-upgrade-my-account

hi there

you mentioned in your last response that the form will work again on dec 1. i checked today and i’m still getting a “form over quota!” message. is there anything i need to do to re-enable it?

thanks

hi there
you mentioned in your last response that the form will work again on dec 1. i checked today and i’m still getting a “form over quota!” message. is there anything i need to do to re-enable it?
thanks
yinmeng
...

Hi YinMeng,

I have checked your account, the limit has been reset to 0. Both of your forms are ready for your user.

Please kindly give a look at your Usage under Account too, or by following this link: https://www.jotform.com/myaccount/usage. Let us know if your usage is red.

the form is still not loading, even in preview mode

i also checked usage and the submissions storage is at 375 with limit at 500. it’s not red but amber. how do i reduce the usage here? i have already deleted a bulk of the past submissions.

thank you

Hello,

I checked your account and it is active and it is in good status.

If you want to reduce the Submission Storage, you need to purge the submissions to the form. Please keep in mind that we cannot restore the deleted submissions.

Here's a guide: https://www.jotform.com/help/377-how-to-delete-form-submission-data

this form still not loading. it says “You've run out of sslSubmission quota!”

https://form.jotform.com/202048717258154

thanks

yinmeng

Hi YinMeng, thank you for reaching us. 
We apologize for the inconvenience this has caused you.

I have recalculated your submission again, and the form 202048717258154 should be up and running.

thanks, the form is now loaded.