Unable to login to the account

  • Casey
    Asked on December 9, 2020 at 8:29 AM

    HI, I am unable to login and reset password not working ?

  • Patrick_R
    Replied on December 9, 2020 at 9:13 AM

    Hello! Please provide us the registered email address, we'll assist you accordingly.

    Thank you!

  • Patrick_R
    Replied on December 9, 2020 at 9:16 AM

    Hello! My apologies, we found your account. You have a Guest account with us. Guest accounts aren't regular account. Please signup for a JotForm account using your email address and after the signup, your Guest account will get merged with your new account.

    You can signup using the Sign Up link at the top right corner of the JotForm website.

    Thank you!

  • Casey
    Replied on December 9, 2020 at 9:22 AM
    guest account?
    I have had a yearly paid account for 4 years...do you need me to pull up
    the paypal payments?
    ...
  • Patrick_R
    Replied on December 9, 2020 at 9:27 AM

    Hello Casey! Our apologies, on further checking, I think I found your paid account. The email address with which this account is registered is sa**s@ga**tr**su**.us.

    Q) Are you referring to this account?
    If no, then please provide us a Form URL of atleast one of your forms.

    If this is the account that you're referring to, then please make sure to check the Inbox and SPAM folder for the reset instructions.

    I hope this helps. For further queries queries, feel free to write back to us.

    Thank you!

  • Casey
    Replied on December 9, 2020 at 9:33 AM
    to be honest this is getting ridiculous - every year the same thing - I
    have been paying for jotform for 4 years and every year when its time to
    renew I have to jump through hoops!  Why is that? All I want to do is
    renew at the same rate I did previously. Why is this so difficult? 
    Guest account??  Downgrade then re-sign up, use same email address then
    merge with new account - huh??
    ...
  • Casey
    Replied on December 9, 2020 at 9:44 AM
    no, email: cstein1@stny.rr.com
    form: https://form.jotform.com/63256928757168
    I want to renew at same yearly price as last time...how do I do that?
    ...
  • roneet
    Replied on December 9, 2020 at 10:24 AM

    Thanks for providing further details.

    We have replied to your concern here:

    https://www.jotform.com/answers/2755860-

    Yes, you may downgrade your account manually now if you want.

    https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free

    Next, upgrade using the discounted rate.

    https://www.jotform.com/help/331-how-to-upgrade-my-account

    Thanks.