How to add a cancel order link in the email

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    Asked on December 15, 2020 at 05:25 AM


    I would like to give the user an option to cancel the form he just submitted. Is there a way to do this ? I will send him a follow up email as soon as he submits the form and in this email i want to give the option to cancel the form he submitted. How can i do this ?

  • Profile Image
    Answered on December 15, 2020 at 05:44 AM

    Hello !

    The only way to process this is by giving them a link to edit the submission. We do not have something to cancel the submission, but the edit link is a workaround. 

    1590762600edit subbbb.gif

    Please check out this guide to know more: -How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    If you need further assistance, please let us know.


  • Profile Image
    Answered on December 15, 2020 at 06:04 AM

    No, I dont want the user to edit the form. I have already used this in the mail. I would like to somehow take a cancellation request as well. Do you have any suggestion as to how to do this?

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    Answered on December 15, 2020 at 07:05 AM

    Hi there,

    Sadly, we do not have such a feature. A workaround would be adding a single choice field, wherein the user will have to choose if they want to cancel or remove their data from your account, but this process is only possible using the edit link.

    Take note that the removal/deletion of data will be manually processed by the form owner using the filter option in the Jotform table.

    1. Add a single choice field.

    1608032427_5fd8a0ab08ea6_test - 2020-12-

    2. Add Get Page URL widget.

    3. Add a SHOW/HIDE FIELD condition. Set the condition to hide all the fields if the GET PAGE URL widget contains the word "edit" and only keep the Single choice field visible. So if the edit link is opened, it will only show the option to cancel the order.

    1608032766_5fd8a1fee086f_test - 2020-12-

    You will also need to add a condition to show the single choice field only if the GET PAGE URL widget contains the value "edit".

    1608033062_5fd8a3267884a_test - 2020-12-

    Then do what my colleague has suggested above, adding the edit link in the Autoresponder email so they will have an option to make that request.

    Once they've open the edit form, they will only see the single choice field, and if submitted, you will need to delete the submission manually from the Jotform table. Using the Filter option, it will be easier for you to find those who has chosen "Yes" to cancel their order.

    1608033888_5fd8a660eeb4e_test - 2020-12-


    Here's a sample form:

    Please give it a try and let us know if that meets your requirement.