My account has been disabled

  • 8point
    Asked on December 19, 2020 at 7:29 AM

    Hi, my account has been disabled since it had to many submissions. I have since deleted some and was wondering how long it takes before the account is reactivated.

    Thank you kindly

    Jotform Thread 2776679 Screenshot
    Page URL: https://form.jotform.com/200387927844263
  • Yau_C
    Replied on December 19, 2020 at 7:35 AM

    Hi,

    I have asked our review team to check and I will get back to you shortly.

    Regards,

  • 8point
    Replied on December 23, 2020 at 8:18 AM

    Hi, my account is still disabled, even though I have deleted many of the requests. Do you know how long it takes before it is enabled?

  • Zahra_S
    Replied on December 23, 2020 at 8:52 AM

    Hi there!

    We apologize for the inconvenience.

    I checked your account and it looks like your upload space is over the limit.

    1608731284 5fe34a94baae9 Screenshot 10


    You have to remove upload file submissions to create free up upload space. Please download all file submissions before deleting them from your account. Once deleted, you won't be able to recover the files.

    Guides:

    https://www.jotform.com/help/356-how-to-download-the-submission-files

    https://www.jotform.com/help/377-how-to-delete-form-submission-data

    I hope this helps.

    Let us know if you need further assistance.