My account has been disabled

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    8point
    Asked on December 19, 2020 at 07:29 AM

    Hi, my account has been disabled since it had to many submissions. I have since deleted some and was wondering how long it takes before the account is reactivated.

    Thank you kindly

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    Yau_C
    Answered on December 19, 2020 at 07:35 AM

    Hi,

    I have asked our review team to check and I will get back to you shortly.

    Regards,

  • Profile Image
    8point
    Answered on December 23, 2020 at 08:18 AM

    Hi, my account is still disabled, even though I have deleted many of the requests. Do you know how long it takes before it is enabled?

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    Zahra_S
    Answered on December 23, 2020 at 08:52 AM

    Hi there!

    We apologize for the inconvenience.

    I checked your account and it looks like your upload space is over the limit.

    1608731284_5fe34a94baae9_


    You have to remove upload file submissions to create free up upload space. Please download all file submissions before deleting them from your account. Once deleted, you won't be able to recover the files.

    Guides:

    https://www.jotform.com/help/356-how-to-download-the-submission-files

    https://www.jotform.com/help/377-how-to-delete-form-submission-data

    I hope this helps.

    Let us know if you need further assistance.