My account has been disabled

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    Asked on December 19, 2020 at 07:29 AM

    Hi, my account has been disabled since it had to many submissions. I have since deleted some and was wondering how long it takes before the account is reactivated.

    Thank you kindly

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    Answered on December 19, 2020 at 07:35 AM


    I have asked our review team to check and I will get back to you shortly.


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    Answered on December 23, 2020 at 08:18 AM

    Hi, my account is still disabled, even though I have deleted many of the requests. Do you know how long it takes before it is enabled?

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    Answered on December 23, 2020 at 08:52 AM

    Hi there!

    We apologize for the inconvenience.

    I checked your account and it looks like your upload space is over the limit.


    You have to remove upload file submissions to create free up upload space. Please download all file submissions before deleting them from your account. Once deleted, you won't be able to recover the files.


    I hope this helps.

    Let us know if you need further assistance.