PayPal Business payment form declines credit/debit card payments

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    TheDismasGroup
    Asked on December 21, 2020 at 12:21 PM

    Hello,

    I added the Paypal Business Payment Form to my forms list about a week ago. When my clients tried to use it to pay for my services by clicking on Debit/Credit it stated time and time again "Transaction Denied". I even tried to use it with my credit card and it stated the same. I reached out to Paypal and they searched to make sure it was nothing on their end, and they stated nothing has been declined on their end and it must be within the Jotform itself. Please help me with this issue because I have another class tomorrow at 10 AM, and my clients need to be able to pay after the Presentation.


    Thanks,

    Giri

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    BDAVID
    Answered on December 21, 2020 at 01:27 PM

    Good day, thank you for contacting us. Your form appears to be correctly integrated with PayPal Business. Just to confirm, if it connected to a PayPal Business account type? If it is, please try processing a payment, and open the console report when you get the error: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers

    Then, take a screenshot and share it here: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum