Jotform mobile app: Exit the Form when receiving a phone call

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    Dylan Wagner
    Asked on December 28, 2020 at 04:40 PM
    The other issue we are having is that if the person is in the middle of a filling out a form and they receive a phone call it exits them out of the form
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    Jovanne_A
    Answered on December 28, 2020 at 05:02 PM

    HI again,

    I have tried replicating the issue on the cloned form using the Jotform mobile app but I could not replicate the issue. I received a phone call while filling out the form and when the call is ended, it directs me back to the form.

    As advised from the other ticket, kindly enable the Continue Forms Later feature so users can save their progress while filling out the form and go back to it at a later time.

    Guide:

    1. https://www.jotform.com/help/97-deprecated-how-to-save-forms-and-continue-later
    2. https://www.jotform.com/help/495-setting-up-the-continue-forms-later-feature-in-card-forms

    I hope this helps. Please give it a try and let us know how it goes.