Using your app for our contact us form

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    Rachael Maine 
    Asked on January 26, 2021 at 07:05 AM

    We want to use your app for our contact us form to resolve 2 issues we have:

    • The ability to send the contact us form completions to a different email than the overall Shopify sender email
    • The drop down of contact us type to feed through to our mailbox in the subject
    • For these requests what pricing model would we need?


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    gerardw
    Answered on January 26, 2021 at 08:02 AM

    Hello Rachel,

    Thanks for reaching out to us!

    From what you have mentioned you need to create a Contact us form similar to the one that you have shared with us. Is that correct?

    Here are few useful links to create a form:

    https://www.jotform.com/help/2-how-to-create-your-first-web-form

    https://www.jotform.com/help/chapter-2-create-forms

    If yes, let me answers your concerns:

    The ability to send the contact us form completions to a different email than the overall Shopify sender email

    Once you create a form on JotForm you can set up a notification email on the form with your required email address as the email recipient- https://www.jotform.com/help/25-setting-up-email-notifications

    The drop-down of contact us type to feed through to our mailbox in the subject

    You can map the dropdown field to the email subject on the notification email settings on the form so that the email subject becomes dynamic when you receive the form submission via email.

    Here is a useful guide for reference: https://www.jotform.com/help/544-how-to-change-email-subject-or-make-it-dynamic

    For these requests what pricing model would we need?

    Initially, you can sign up for a free account - https://www.jotform.com/signup/

    Based on the submissions you expect to receive on your form, you can upgrade to the required plan. Here is a useful link to understand the plans and the features available: https://www.jotform.com/pricing/

    Do review and let us know if you have any further questions.

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    Rachael Maine 
    Answered on January 26, 2021 at 11:55 AM
    Thanks for coming back to me.
    I am trying to search for Jotform in the Shopify app store? But I can't see it. Am I doing something wrong?
    Thanks
    Rach
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  • Profile Image
    VincentJay
    Answered on January 26, 2021 at 02:58 PM

    Do you want to add JotForm to your Shopify?

    Or are you looking for the JotForm Mobile app in the Shopify App Store? You can find and download the JotForm Mobile App in Google Play or Apple Store iOS.

    If you're referring to add the form to your Shopify store, please follow this guide: https://www.jotform.com/help/217-adding-a-form-to-shopify-store-frontpage

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    Rachael Maine 
    Answered on January 27, 2021 at 07:22 AM
    Thank you our agency will take a look, but this seems different to how I add apps. We are using Shopify Plus for a website. Would Jotform still be billed against the Shopify billing?
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  • Profile Image
    Patrick_R
    Answered on January 27, 2021 at 07:52 AM

    Hi Rachael!

    - We are using Shopify Plus for a website. Would Jotform still be billed against the Shopify billing?

    JotForm billing would be separate. Our plans are quota based. These quotas are mentioned on our Pricing page.

    To understand how account usage works in JotForm, please go through this article: understanding-your-account-usage-and-limits

    If you have any further queries, let us know.

    Thank you!