Starter Account Question

  • Profile Image
    Asked on February 01, 2021 at 07:42 PM

    I'm getting this message on the Assign form page:

    You’ve reached your invitation limit. You can only invite 10 people. To add more, please upgrade your account.

    Yet, when I go to the My Plan page, I see that I can have 100 submissions per month. How many invites am I allowed per month?

    Best regards,

    Mark Scantlebury

  • Profile Image
    Answered on February 02, 2021 at 12:39 AM


    Thank you for your feedback. Monthly Submissions Limit is the number of submissions you can receive on a monthly basis. The count covers the calendar date which means 1st day to the last day of the month. For the FREE accounts, the Monthly Submissions Limit is 100.

    The invitation limit and the Monthly Submissions Limit are two different limits. Therefore, you cannot assign more than 10 people to your form. You can check the Pricing page to upgrade your account if you wish to assign more than 10 people to your form.

    You can visit the Understanding Your Account Usage and Limits to learn more about the Account Limits.

    Please note that when you assign someone to fill your form, they will have to create a Jotform account to view/fill your form. If your aim is to Share your form without assigning people, you can use the Share On Email option.

    Please follow these steps,

    1) In the Form Builder, open the Publish tab and select the Email.

    1597381955Screen Shot 2020-08-14 at 08.0

    2) Select the Share on Email, and go to the Recipients tab to enter the email addresses of the recipients.

    1611058018_6006cb62cefa8_Screen Shot 202

    If you need further assistance, please let us know.