Downgrade my current plan

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    MAQMA
    Asked on February 01, 2021 at 08:45 PM

    I would like to downgrade my current plan to bronze, will I receive credit.

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    tommy
    Answered on February 02, 2021 at 01:35 AM

    Hello MAQMA,

    To downgrade your account to the Bronze plan, first you need to cancel your current plan. After you cancel your plan we can refund you and you can upgrade back to the Bronze plan.

    If your subscription is directly paid via Paypal, you might need to directly cancel it in your Paypal account. Here's the link to that specific guide that you can follow.

    For further information, you can check our user guide below;

    How to Cancel a Subscription and Downgrade Back to Free

    When you cancel your current plan, please let us know so we can issue a refund.

    We'll wait for your response.

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    MAQMA
    Answered on February 02, 2021 at 09:44 AM
    If we have active forms will they still be available 
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    Richie_P
    Answered on February 02, 2021 at 11:44 AM

    Only 5 forms would be enabled in your account when your account is back to free. However, once you upgrade your subscription again to Bronze, you would have 25 active forms.

    1612284234_6019814a3f370_1.png

    If you need more than 25 active forms, then I would suggest staying in the Silver plan.

    Hope this information helps.

    If you have further questions, let us know.


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    MAQMA
    Answered on February 02, 2021 at 12:33 PM
    I have canceled our current plan. 
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    Jeanette
    Answered on February 02, 2021 at 01:45 PM

    After your confirmation, I've fully refunded this subscription.

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    MAQMA
    Answered on February 03, 2021 at 05:22 PM
    I've decided just to use the starter plan. Can you refund my bronze plan
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    Jeanette
    Answered on February 03, 2021 at 05:42 PM

    I just refunded the bronze play you purchased yesterday .