How to change username? (Paypal Payment Method)

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    Asked on February 01, 2021 at 10:05 PM

    I want to change the user name of this account to Pawsitive Impact NC Dog Rescue.

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    Answered on February 02, 2021 at 02:25 AM

    Hello troutmangregory,

    I checked your account and noticed you have used PayPal as your payment method. To be able to change your username, we need you to downgrade/cancel your current subscription to free and then you can change your username.

    This is because if we change your username in Jotform, the changed name will not reflect on your PayPal subscription. And it may cause issues with your payments.

    1- You will need to cancel first the paid subscription in your PayPal account. You can check our user guide below;

    How Can I Cancel My PayPal Subscription

    2- After you cancel your PayPal, you need to downgrade your account to a FREE plan

    3- We can change your username while you are using a FREE plan

    4- After we change your username, you can upgrade your account to your current plan

    You can upgrade in the Billing page

    If you require any further assistance feel free to let us know.