Hide Empty Fields does not hide empty fields...

  • Profile Image
    nirradreltub
    Asked on February 02, 2021 at 01:01 PM

    Hi there:

    Can you help me hide fields in e-mails that are empty? I have turned the feature on, as show below, and yet, empty fields still show on the emails:

    1612288837_60199345b070d_

  • Profile Image
    Basil_A
    Answered on February 02, 2021 at 05:38 PM

    Hi,

    You should use the default data table in your email notification and autoresponder email for the Hide Empty Fields feature to work.

    If you have made any changes to the template it doesn't work.

    Can you try testing if you face the issue when adding a new email notification?

    Guide: https://www.jotform.com/help/25-setting-up-email-notifications

    Looking forward to your reply.

  • Profile Image
    nirradreltub
    Answered on February 03, 2021 at 04:08 PM

    oohhhhkayyyyyy....so what is the use of making changes and refining a default data table if doing so has negative impacts on the functionality of the email notifications?

    Darrin

  • Profile Image
    Basil_A
    Answered on February 03, 2021 at 05:15 PM

    Hi,

    Editing the table causes issues when used with the hide empty fields feature. If you want to edit the email you cannot use that feature.

    Please let us know if you have any further questions.

  • Profile Image
    nirradreltub
    Answered on February 03, 2021 at 05:51 PM

    Shocking to hear, but now that I know...(you might want to let your developer team and marketing teams find a way to communicate that to your cusotmers BEFORE they edit the tempalte...and put a little message to the TOGGLE button that says "Hide empty feilds from emails" so that the customer's know not to expect so much from Jotform. Would save a lot of headaches.

  • Profile Image
    Vick_W
    Answered on February 03, 2021 at 09:44 PM

    Please accept our apologies for the inconvenience. Just wanted to add here that we do have this specified in the guide specifically created for this feature.

    https://www.jotform.com/help/256-how-to-hide-empty-fields-on-email-alerts

    1612406617_601b5f594f4ad_

    Let us know if you have any other concerns.

    Thanks


  • Profile Image
    nirradreltub
    Answered on February 04, 2021 at 10:13 AM

    That's exellent, thanks for bringing it to my attention.