Issue with Entering Credit Card Information to Embedded Form

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    Miss_American
    Asked on February 08, 2021 at 11:03 PM

    Hello there,


    The form is not allowing me to add credit card information which prevents me from submitting.


  • Profile Image
    hestia
    Answered on February 09, 2021 at 02:45 AM

    Hi @Miss_American,

    Thank you for reaching us.

    I have cloned your form to test it on my end and couldn't replicate the issue. For your information, nothing has been changed on your original form. I have connected my Stripe account and filled the form. I was able to enter my credit card information and submit the form successfully. Please see the screencast below:

    1612856592_60223d103471c_

    Please make sure when you connected your Stripe account to the form on the "Stripe Integration" menu, you press the "CONTINUE" button on the bottom to save your connection. Check in the Stripe dashboard if there is an issue with your Stripe account. If these methods are not helpful, please provide more details such as the screenshots of the errors you are getting when you are trying to add credit card information or when you are trying to submit the form. If you need help on sending screenshots to our forum please check our guide --> How to Post Screenshots to Our Support Forum

    We are waiting for your responses.

    Thanks for using JotForm.

  • Profile Image
    Peta-Gay Lewis 
    Answered on February 11, 2021 at 09:30 AM

    I am sharing the screenshot here where I'm not able to add credit card details. Due to that I get an error message and can't submit the form:

    1613053804_60253f6c88bcd_

  • Profile Image
    Kenneth_C
    Answered on February 11, 2021 at 10:19 AM

    Hi there,

    I was able to fillout the payment fields as well:

    1613056763_60254afb5238b_y1.png

    Can you please use a different browser(private window/incognito mode) or device?

    I will also clear your form cache so let us know how it goes.

    Best.

  • Profile Image
    Miss_American
    Answered on February 11, 2021 at 10:44 AM
    I'm still having the issue.  After inputting my name it beings me to signature and I can't access the area to add credit card info:Yours in Pageantry,Peta-Gay LewisExecutive Director, Miss American Teenagerwww.missamericanteenager.com
    ...
  • Profile Image
    Kenneth_C
    Answered on February 11, 2021 at 11:47 AM

    Hi there,

    Is the form embedded on a website?

    If so, can you share the link with us.

    Also, if the form was embedded, may we suggest that you use the iFrame Method?

    Here is how: https://www.jotform.com/help/148-getting-the-form-iframe-code.

    Best.

  • Profile Image
    Miss_American
    Answered on February 11, 2021 at 01:22 PM
    Here is the link to the website Apply | Miss American TeenagerI am now able to get the form to allow me to add in the data.Yours in Pageantry,Peta-Gay LewisExecutive Director, Miss American Teenagerwww.missamericanteenager.com
    ...
  • Profile Image
    Kenneth_C
    Answered on February 11, 2021 at 02:43 PM

    Hi there,

    Upon filling out the form in https://missamericanteenager.com/apply I was able to enter values in the payment field:

    1613072521_60258889b0940_Apply _ Miss Am

    Have you tried using a different device?

    Perhaps you have a software installed on your current device like a (VPN, firewall) that prevents you from filling out card details?

    Awaiting your response.

    Best.

  • Profile Image
    Miss_American
    Answered on February 11, 2021 at 03:11 PM
    I had to do the inframe code. I've done that and it is now working.  Thank you.Yours in Pageantry,Peta-Gay LewisExecutive Director, Miss American Teenagerwww.missamericanteenager.com
    ...