Question related to payment submission

  • Profile Image
    Aviva
    Asked on February 11, 2021 at 07:29 AM
    I have a follow up question on that though - the form is going to ask for payment submissions and we expect more than 10 per month. If I upgrade my account and choose one of your packages that will allow more payments per month, I assume that once the form is transferred over to the client, that feature won't exist any more since we aren't expecting them to pay for an upgrade as well.

    What are your suggestions? Can I make the form on my account which will be a paid plan to allow for numerous payments, and add them as a collaborator to be able to receive the responses? Can I choose what email the responses go to or it must be the email on the account? If you don't have any other options for me, we'll just attach a link on the form to route them to our own payment options but we'd like to inculde your credit and paypal features if we can. Let me know what you suggest please!

    Thank you!

  • Profile Image
    gerardw
    Answered on February 11, 2021 at 07:50 AM

    Yes, if you upgrade your account, you can get more payment submissions.

    You may check the limit here: https://www.jotform.com/pricing/

    The feature will remain on your account as long as you are on that paid plan.

    You may add their email recipient on the form so that they receive the responses directly on their email: https://www.jotform.com/help/41-how-to-change-the-email-address-used-for-notification-email