Cannot View the PDF Document on the PDF Editor

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    Asked on February 12, 2021 at 09:11 AM

    I am having an issue viewing my PDF submissions from the form in the image. This began this morning and I cannot see any submission from Tuesday. I have cleared the cache in the Jotform, cleared cache and cookies in my browser, and re-uploaded the PDF to the jotform survey.

    Is there anything else that can be done to fix this issue?

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    Answered on February 12, 2021 at 09:32 AM


    We are sorry for the inconvenience. I have cloned your "Student Learning Environment Preference & 2021-2022 Re-Enrollment Forms" form and tried to replicate the same issue on my end. Unfortunately, I could not do so. I was able to view the PDF document on the PDF Editor.

    Here is a screencast of the clone form,


    If you think that there is an issue with your form, please send us a screenshot/screencast of the issue. You can also send us a screenshot of the console on the PDF Editor.

    How to Post Screenshots to Our Support Forum

    How to get a console report from most common browsers?

    If you need further assistance, please let us know.