HIPAA: not able to view submission on Inbox

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    Shavonne_Gumbs 
    Asked on February 13, 2021 at 06:16 AM

    We are unable to see the information on the submission form. It is showing this for about 5 days now.

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    Sam_G
    Answered on February 13, 2021 at 07:26 AM

    Hi Shavonne_Gumbs,

    Since you are HIPAA compliant, we can't access your submissions page to test it from our end. Please try clearing your browser's cache and cookies and log back into your account and see if the issue persists.

    I have also cleared your form cache from the server.

    Also, may we ask for a screenshot of the issue as we can not check your form to troubleshoot it at our end.

    Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum