I cannot view my MH COUNSELING PROGRESS NOTE - Student/Child/Minor

This is the note I use multiple times a day when I meet with my clients. I cannot view the note as it will not load. It is glitching everytime I try to view it since this morning at 8:45am. I can view my submissions, and I even edited one note that was from last week, but I cannot access the form for new notes. I cleared my history and cache, I tried to access the note from my mobile app, and I shut down my computer and restarted it; and I still cannot view the form to start a new note. I did edit the note today, but that was after I was already not able to access it. I was hoping that would help to access it. I tried viewing it from the sheets, and I tried viewing it from the edit screen, and still cannot access it.

Hello,

I checked the form and it is working fine on my end:

Could you please try using a different internet browser and see if the issue still persists? Thank you!

I did inform you in my original correspondence that I tried it on the app on my phone, which uses a different browser than my work computer. I tried several times throughout the day, and just again now at 11pm. It still just says loading.
Sally Dorpfeld, MS, LMHC, LPC, MCAP, ICADC
Licensed Mental Health Counselor, sdorpfeld@pbmalantana.org
Palm Beach Maritime Academy and High School #2801 and #3924
K-5 1518 West Lantana Rd., Lantana, FL, 33462 (561) 547-3775, Fax (561) 540-5177
6-12 600 S. East Coast Ave., Lantana, FL. 33462 (561) 578-5700, Fax: 561-337-3400
Google Voice: 561-513-8862
Book Me Link: https://www.cloudhq.net/meeting/sdorpfeld@pbmalantana.org
VOTED BEST PUBLIC SCHOOL IN PALM BEACH COUNTY 2020 !!!!
Grades k-12 Accredited by COGNIA (Formerly AdvancED)
Serving the Community with Excellence for 21 Years!!
DCF Report Abuse Hotline phone number, 1-800-962-2873
National Suicide Prevention Lifeline 1-800-273-TALK(8255) or text MHFA to 741741 to talk to a crisis counselor
You are not your behavior. You are that and thousands of other behaviors-good, bad, and indifferent. ~ Alfred Korzybski
Florida has broad public records laws, and virtually all written communications are public records unless specifically deemed confidential pursuant to state or federal law. Public records must be retained as required by law and disclosed upon receipt of a public records request. Under Florida law, e-mail addresses are also public records. If you do not want your email address released in response to a public records request, do not send electronic mail to the School. Instead, contact the School by phone or in writing.
...

Hi,

Thank you for reaching out.

Please share a screenshot of your browser's console if you want us to see what is happening behind the scene on your end.

Here is how to access your console:

Best,

Here are the pictures from my computer, but I still cannot access it from
my iphone either (through the all or my browser). When I go in the edit
screen for the form there is a button in there that lets you preview the
form, and it does the same thing; just says loading and looks like it is
glitching and keeps trying to reload.
...

Hi there,

Unfortunately, we are not able to view your attached photo.

Kindly follow this guide if you want to post photos to your response:

Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

Could you please try clearing your phone browser cache, or please use another internet connection and check if the issue persists?

We look forward to your response.

Well, I would love to, but I get an UNauthorized notice that does not let
me see the thread in the browser. This happened sometime yesterday with our
correspondence back and forth. It says I have to switch or log in, and I
try to log in, but it doesn't work. i am so frustrated because now I have
to do double work for each client that I have see that needs these MH
progress notes completed.
...

It just keeps showing the notification that my account does not have access
to this page.
...

Hi,

You were receiving because the thread was set to private and it seems you were logged in to a different account in your browser. You should be able to see the thread in your browser now as I have set the thread to public and to post screenshots.

I can return it to private if you prefer.

Regarding your issue, I attempted to make a submission to your form and I was able to make a submission to your form.

You should be able to see the submissions on your submissions page.

Are you able to access the form builder in your browser and in your phone app?

Are you able to view the submissions page in your browser and in your phone app?

Looking forward to your reply.

I tried it on my home internet last evening and it still did not work. I just cleared my history on Safari and tried it again and it didn’t work.
Sally Dorpfeld, MS, LMHC, LPC, MCAP, ICADC
Licensed Mental Health Counselor, sdorpfeld@pbmalantana.org
Palm Beach Maritime Academy and High School #2801 and #3924
K-5 1518 West Lantana Rd., Lantana, FL, 33462 (561) 547-3775, Fax (561) 540-5177
6-12 600 S. East Coast Ave., Lantana, FL. 33462 (561) 578-5700, Fax: 561-337-3400
Google Voice: 561-513-8862
Book Me Link: https://www.cloudhq.net/meeting/sdorpfeld@pbmalantana.org
VOTED BEST PUBLIC SCHOOL IN PALM BEACH COUNTY 2020 !!!!
Grades k-12 Accredited by COGNIA (Formerly AdvancED)
Serving the Community with Excellence for 21 Years!!
DCF Report Abuse Hotline phone number, 1-800-962-2873
National Suicide Prevention Lifeline 1-800-273-TALK(8255) or text MHFA to 741741 to talk to a crisis counselor
You are not your behavior. You are that and thousands of other behaviors-good, bad, and indifferent. ~ Alfred Korzybski
Florida has broad public records laws, and virtually all written communications are public records unless specifically deemed confidential pursuant to state or federal law. Public records must be retained as required by law and disclosed upon receipt of a public records request. Under Florida law, e-mail addresses are also public records. If you do not want your email address released in response to a public records request, do not send electronic mail to the School. Instead, contact the School by phone or in writing.
...

I saw your submission. Yes I am able to access the form builder, in both browser and phone. I also tried to view the form from inside the builder, and still get the same thing. (not loading, glitching). I can access ny submissions in both browser and phone, and yesterday I even was able to edit a form. I just can't start a new form.

so, you got me thinking. I had the form marked as private, which it has been all along, and I just changed it to public. Now it works.

Hi,

I am glad that the issue has been fixed.

Are you still having any other issues at the moment or have all the issues been fixed?

Looking forward to your reply.

Everything is fixed! Thank you so much for your help. I am just concerned a
little as I had everything private because of HIPAA and being a therapist
with protected health information. I hope that no one else can access my
files of protected health information.
-Sally
...

Hi Sally,

Since your account is HIPAA-compliant, rest assured that all your data are encrypted and securely stored to our dedicated HIPAA server and only you have access to them.

You can check this page for more information about the HIPAA-compliance feature: https://www.jotform.com/hipaa/faq/.

Let us know if you need more assistance. We are always happy to help.