My embedded form is not allowing the customer to enter the credit card information.

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    myforextraining365
    Asked on February 15, 2021 at 10:48 PM

    my form is not allowing the customer to enter the credit card information. i am connected and active with my payment processor. i have searched and searched and can not see what the error is. please assist asap


    i went back and added a billing address form but i have never had to use that in the past, it still isn't working though


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    Patrick_R
    Answered on February 16, 2021 at 01:49 AM

    Hello! The embedded form on your website http://www.caribbeanbootcamp.live/ is properly setup and I was able to enter card information as well (screenshot attached for your reference).

    1613458173_602b6afd62986_Caribbean Bootc

    I don't see any issues with your form but I'll still recommend you to use the full iFrame embed code on your form; currently as I notice, you're using custom embed code which is not the one generated by our system; this may create issues.

    After re-embedding this code; please clear your form cache as well.

    Then check your form; in case you're able to replicate this problem; let us know.

    Thank you!