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Walker_ChristinaAsked on February 19, 2021 at 12:37 PM
Good Afternoon,
I have been working on a 15 page form for days and all of a sudden my PDF settings are gone. When I revert back they are still gone. Is there anything that you can do to help? It's slightly devastating.
Thank you!
Chris
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Alexander_GReplied on February 19, 2021 at 5:11 PM
Greetings, Chris!
Thank you for contacting us.
Please, could you share with us the Form's URL?
Guide:👉Where-to-find-my-form-url
Also, it would be great if you will add some more details about your issue?
You can send us screenshots using this guide: 👉 How-to-post-screenshots-to-our-support-forum
Awaiting your reply,
Alex
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Walker_ChristinaReplied on February 19, 2021 at 5:46 PM
Hi Alex,
Yes, https://form.jotform.com/210457569989072
Issue: every field that I paired from the PDF form to the original PDF is no longer paired. It happened when I accidentally paired one on top of the other, they joined as one so I removed them from the original, then received a connection error, and when I went back into the form all pairing was gone. Each field is not asking me if I want to add to PDF.
Top 10 saddest day of my life. LOL!
Any help would be appreciated because repairing will take several hours.
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Patrick_RReplied on February 20, 2021 at 2:33 AM
Hello Chris! I just checked your form and noticed that there is no mapping/pairing between the online form fields and the PDF fields.
It seems that you'll need to map the fields again manually; or if this has not been moved to the production as of yet; you can discard this and create a new form; new form will have the fields automatically mapped which you can then adjust as per your requirement.
Regarding the issue you faced; can you provide us the exact replication steps?
We'll investigate it further.
Thank you!