Lost PDF Connection Settings

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    Walker_Christina
    Asked on February 19, 2021 at 12:37 PM

    Good Afternoon,


    I have been working on a 15 page form for days and all of a sudden my PDF settings are gone. When I revert back they are still gone. Is there anything that you can do to help? It's slightly devastating.


    Thank you!


    Chris

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    Alexander_G
    Answered on February 19, 2021 at 05:11 PM

    Greetings, Chris!

    Thank you for contacting us.


    Please, could you share with us the Form's URL?

    Guide:👉Where-to-find-my-form-url

    Also, it would be great if you will add some more details about your issue?

    You can send us screenshots using this guide: 👉 How-to-post-screenshots-to-our-support-forum


    Awaiting your reply,

    Alex

  • Profile Image
    Walker_Christina
    Answered on February 19, 2021 at 05:46 PM

    Hi Alex,

    Yes, https://form.jotform.com/210457569989072

    Issue: every field that I paired from the PDF form to the original PDF is no longer paired. It happened when I accidentally paired one on top of the other, they joined as one so I removed them from the original, then received a connection error, and when I went back into the form all pairing was gone. Each field is not asking me if I want to add to PDF.

    Top 10 saddest day of my life. LOL!

    Any help would be appreciated because repairing will take several hours.



  • Profile Image
    Patrick_R
    Answered on February 20, 2021 at 02:33 AM

    Hello Chris! I just checked your form and noticed that there is no mapping/pairing between the online form fields and the PDF fields.

    It seems that you'll need to map the fields again manually; or if this has not been moved to the production as of yet; you can discard this and create a new form; new form will have the fields automatically mapped which you can then adjust as per your requirement.

    Regarding the issue you faced; can you provide us the exact replication steps?

    We'll investigate it further.

    Thank you!