NOT SHOWING UPLOADED DOCUMENTS

HELLO

I CANNOT SEEM TO FIND THE UPLOADED DOCUMENTS REQUIRED WHEN CUSTOMERS FILL OUT MY FORM. I HAVE TRIED THE DOWNLOAD ATTACHMENTS OPTION BUT IT SAYS NOTHING TO DOWNLOAD

Hi, thank you for contacting support.

Are you perhaps referring to the form https://form.jotform.com/210488419927062?

I have checked the form submissions and only the submission 4899638417366283083 got an attachment. You can check them on your submission page.

Guide: https://www.jotform.com/help/269-how-to-view-form-submissions

Could you please try to recheck and initiate the download again?

Guide: https://www.jotform.com/help/356-how-to-download-the-submission-files

Please give it a try and let us know how it goes.