How to check if user made a payment

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    vysabaseball
    Asked on February 24, 2021 at 10:22 AM

    how can i see from last years jotform on if they made payment or if they elected to pay cash.


  • Profile Image
    Jeanette
    Answered on February 24, 2021 at 02:08 PM

    This paid subscription was made with a credit card. We do not have cash options besides credit card and PayPal.

    To check your invoices, please follow this guide: https://www.jotform.com/help/329-how-to-check-invoices

    You can reply to us if you still need assistance.


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    vysabaseball
    Answered on February 24, 2021 at 02:55 PM
    No on the forms I have customers fill out where do I see what they ave paid
    with
    ...
  • Profile Image
    Vanessa_T
    Answered on February 24, 2021 at 09:20 PM

    I checked both of your forms but none of them has a payment field.

    If you are collecting payment externally, unfortunately, we have no way of keeping track on that.

    What we can track are payments made directly within your form before submission.

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    vysabaseball
    Answered on February 24, 2021 at 11:11 PM
    No the ones that was not a clone. I did take payment on those last year
    from this site.
    ...
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    Vanessa_T
    Answered on February 25, 2021 at 12:21 AM

    As per checking earlier and rechecking now, you only have 2 forms and in these 2 forms that I have checked, there is no payment field.

    If you have deleted the payment field, please note that it will also delete the submitted data on that field.

    You can revert to an earlier version where you still had the payment field in order to restore the data for that field. However, kindly note that reverting to a previous version will delete your recent changes and may cause you to lose data on those recent fields.

    https://www.jotform.com/help/294-how-to-view-form-revision-history

    Once you already have the old payment field back, a data in the payment field will usually mean that the user made a payment.