have changed the payment from PayPal checkout to PayPal commerce problem

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    paulrobin
    Asked on March 02, 2021 at 01:18 PM

    hi on one of my forms headed CPD Certification have changed the payment from PayPal checkout to PayPal commerce but when i view the live form it has remained as paypal checkout ? please help

    i tried deleting this and re activating and also the paypal rep didnt have a clue


    https://eu.jotform.com/build/52286721415959

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    Jovanne_A
    Answered on March 02, 2021 at 06:40 PM

    Hi, thank you for contacting support.

    As per checking, your payment form currently integrated into PayPal Commerce. The PayPal Checkout you see in the live form is just a text label for the button. You can customize the button label in the Payment Advanced settings.

    1614728403_603eccd3ae8fe_

    I hope this helps. Let us know if you have further questions.


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    paulrobin
    Answered on March 03, 2021 at 12:11 PM
    hi yeah I've looked at that but there's still a problem I've attached a photograph it shows a very enlarged direct debit payment section and there's two click
    buttons when they should be one above the name this is under payment methods 
    Kind Regards
    Paul Robin MAcS TCM

    On Tue, 2 Mar 2021 at 23:40, Jotform wrote:
    New response received#yiv7211159694 p img {max-width:100%;} A new response has been received: Answered by Jovanne_A

    Hi, thank you for contacting support.
    Asper checking, your payment form currently integrated into PayPal Commerce. ThePayPal Checkout you see in the live form is just a text label for the button.You can customize the button label in the Payment Advanced settings.
    I hope this helps. Let us know if youhave further questions.
    View this thread on browser » Unsubscribe Thread 1614728431
    ...
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    Jovanne_A
    Answered on March 03, 2021 at 04:40 PM

    Hi Robin,

    The issue seems to be due to the current form theme you are using. Kindly update the theme to the default theme and see if that can help.

    1614807633_604002518270d_

    Please give it a try and let us know how it goes.

    Thank you.

  • Profile Image
    paulrobin
    Answered on March 05, 2021 at 10:44 AM
    hi i couldnt work out how to access themes and form designer?
    can you give exact instructions  
    Kindest regards
    Paul
    Paul Robin FAcS MPCHM
    Acupuncture Society Chairman
    Head of TCM at the College of Chinese Medicine
    +44(0)773 4668 402
    Unsubscribe
    On Wednesday, 3 March 2021, 21:41:00 GMT, Jotform wrote:

    A new response has been received: Answered by Jovanne_A

    Hi Robin,
    The issue seems to be due to thecurrent form theme you are using. Kindly update the theme to the default themeand see if that can help.
    Please give it a try and let us knowhow it goes.
    Thank you.
    View this thread on browser » Unsubscribe Thread 1614807658
    ...
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    Jovanne_A
    Answered on March 05, 2021 at 10:53 AM

    Hi Paul,

    Please refer to the screen recording below:

    1614959588_604253e41fd45_6.gif

    I hope this helps. Please give it a try and let us know how it goes.

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    paulrobin
    Answered on March 06, 2021 at 06:22 AM
    ok sorted thanks
    Kindest regards
    Paul
    Paul Robin FAcS MPCHM
    Acupuncture Society Chairman
    Head of TCM at the College of Chinese Medicine
    +44(0)773 4668 402
    Unsubscribe
    On Wednesday, 3 March 2021, 21:41:00 GMT, Jotform wrote:

    A new response has been received: Answered by Jovanne_A

    Hi Robin,
    The issue seems to be due to thecurrent form theme you are using. Kindly update the theme to the default themeand see if that can help.
    Please give it a try and let us knowhow it goes.
    Thank you.
    View this thread on browser » Unsubscribe Thread 1614807658
    ...
  • Profile Image
    paulrobin
    Answered on March 09, 2021 at 12:11 PM
    Hi I have noticed another problem on one of my forms where you upload a jpg and jpg is allowed in the settings. But when I try to view it  I get a 404 can you help and have  attached a pic see below the form is call CCM Student Homework Uploader 
     
    Kind Regards
    Paul Robin MAcS TCM

    ...
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    Jovanne_A
    Answered on March 09, 2021 at 04:18 PM

    Hi Paul,

    Unfortunately, we are not able to view your attached screenshot. Please refer to this guide on how to post photos to your response.

    GUIDE: how-to-post-screenshots-to-our-support-forum

    As to your concern, can you please try disabling the require log-in to view uploaded files option in your account settings?

    GUIDE:how-to-unrequire-log-in-to-view-uploaded-files

    08282020_yTWJ3G6VyO.png

    Please give it a try and let us know if the issue persists.

    Thank you.