Submissions not being emailed

  • Huddersfield
    Asked on March 3, 2021 at 3:58 AM

    Hello,

    We have noticed that submissions on jotform don't appear to be emailed through to inboxes, even though the forms are set up to do so.

    We have missed some submissions from earlier in the week.

    Can you help rectify this please?


    Thanks

    Danny

  • Vick_W Jotform Support
    Replied on March 3, 2021 at 6:02 AM

    Hi Danny,

    Is this about the following form?

    https://www.jotform.com/form/202213766307349

    Please provide the submission IDs for which you did not receive the emails. You can find them using the guide below.

    https://www.jotform.com/help/549-where-to-find-the-submission-id

    Looking forward to hearing from you.

    Thanks

  • Huddersfield
    Replied on March 3, 2021 at 10:13 AM

    HI Vick
    It's not just that form, it appears to be all forms.

    We've had submissions on the form you've sent but on others too.
    Your response to this also wasn't emailed, i've had to manual log on to check if i had a response...


    Thanks

    Danny

  • Mianala Jotform Support
    Replied on March 3, 2021 at 2:13 PM

    Hi,

    I am investigating the issue. I’ll be back shortly.

    Thank you for your patience.

  • Mianala Jotform Support
    Replied on March 4, 2021 at 1:46 AM

    Hi,

    I have checked and seen the emails sent from our systems. I also cleared your Form Cache.

    Please check your spam folder?

    Since it shows that Jotform mails were successfully sent out, please check with your email provider. You can also try setting up your own SMTP so that emails will be sent directly from your mail server.

    Related Guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    If you still need help, please do not hesitate to contact us.

    . 


  • Huddersfield
    Replied on March 4, 2021 at 7:19 AM

    Hi,


    No emails at all are coming through from JotForm.

    Whether it's a submission, or a forwarding of a submission or even your replies to my queries - nothing is coming through to our email addresses


    Thanks

    Danny

  • Gaetan_B
    Replied on March 4, 2021 at 8:13 AM

    Hello,

    I can see from the logs that the emails are being sent successfully.


    I would recommend checking the following two guides as it might be that for some reason our email addresses or IPs have been blacklisted:

    https://www.jotform.com/help/364-why-am-i-not-receiving-email-notifications & https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.