Unable to access submissions

  • Profile Image
    Patel_Ritesh
    Asked on March 03, 2021 at 08:11 PM

    Ever since I switched my form to HIPAA compliant I can’t see any of my submissions Info

  • Profile Image
    KrisLei
    Answered on March 04, 2021 at 01:18 AM

    Hello,

    To clarify, are you trying to access your submissions through the Tables page? Because submissions on HIPAA forms are encrypted by default, and the only to access or view them is through the Tables page: How-to-view-form-submissions.

    If you are not showing the submissions on the tables, please provide us with a screenshot of the issue to assist you further. Please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you. Looking forward to your response.