Having login problems while using Google SSO and also with PW

  • Anjali Sosale
    Asked on March 16, 2021 at 10:33 PM

    Hi Team,


    There seems to be a bug with the google SSO sign-in. Even when I use the email login and use my PW manager for PW update, it refuses login. I have now reset my password, but would be good to get this fixed.

  • Mike_G JotForm Support
    Replied on March 17, 2021 at 5:10 AM

    We would like to apologize for any inconvenience. Have you tried logging in using your Google Account on another browser? Or, after you have cleared your current web browser's cache?

    If the issue persists, please let us know what web browsers and password manager were you using. Also, please try logging in to your account using your Google Account while the console of your web browser is opened to see if there are any errors.

    How-to-Post-Screenshots-to-Our-Support-Forum

    How-to-get-a-console-report-from-most-common-browsers