Help with invoice templates and discounts

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    Asked on March 17, 2021 at 06:01 AM

    Hi there,

    I have two open issues with Jotform:

    1. Invoicing templates - I have amended the template following instructions online BUT it keeps using a different template, e.g. one that I have not edited or that has been sent to a test booking. How can I amend so it applies to that specific form? I have already done it via "PREVIEW INVOICE" in the payment settings and selected the relevant form and it doesn't seem to work.
    2. Coupons / Discounts - it was previously working in tests where I wanted to give a fixed amount off a ticket price. The tickets are £149 inc. 20% TAX and I want this WHOLE AMOUNT to be deducted from their price using codes. I've tried it a few ways, one is to fix the discount and apply to the Product and the other to the subtotal, neither works in the way that it should i.e. if it's product it takes it from all of them and therefore if someone orders 2 they pay nothing! If I do it from the subtotal it still adds 20% tax on top for the discounted tick

    Please help!

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    Answered on March 17, 2021 at 08:36 AM

    Hi, thank you for contacting support.

    Please refer to the steps outlined below to apply your edited invoice to the email notifications.

    1. Kindly disable the Invoice option from the Payment Setting.


    2. Attach your edited invoice to the email notifications.

    GUIDE: how-to-include-submissions-as-pdf-attachment-in-the-email-notifications


    Please give it a try and let us know how it goes.

    Your other question is moved to a new ticket so we can address it separately to avoided confusion. We will be responding via this thread shortly.

    Thank you.

  • Profile Image
    Answered on March 19, 2021 at 08:48 AM

    Thank you, it hasn’t seemed to have worked. I have done as below and Tested the email but no invoice is attached.

     Is there a way to delete other invoice PDFs in my list as well so I just have the ones I want (and rename them accordingly?) 


  • Profile Image
    Answered on March 19, 2021 at 10:24 AM

    Yes, you can delete and rename the PDF documents.

    Please go to PDF Editor and open the document you want to make changes to. Click on the three dots to rename or delete the document.


    After updating this information, please add a new email alert and test the form. I would also suggest clearing your form cache before creating a new email alert.

    I hope this helps. Please let us know if you need further assistance.

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    Answered on March 19, 2021 at 11:40 AM

    Thanks I have deleted loads and it's not actually removing them; I've also renamed the one I want to use and tried to find that (I have a HUGE list of "Simple Invoices" now and just one Copy of Simple Invoice) and cannot get it to work.

    Are you able to help jump on a call with me so I can show you? It's really urgent as I've been working on this for two weeks now without success.

  • Profile Image
    Answered on March 19, 2021 at 04:06 PM

    Sorry for the inconvenience.

    Unfortunately, we do not have phone support. The best way to communicate with us is here on the Support Page or you can email us at

    With your permission, we can try deleting it for you. Just let us know what simple invoice we will not remove or avoid. You can rename it "Simple Invoice - Main" and we won't delete it.

    We'll wait for your response. Thank you!

  • Profile Image
    Answered on March 21, 2021 at 12:55 PM

    Hi there, I've managed to get the template to work by finding the Copy of Invoice and using this one. However, there are still tens and tens of "Simple Invoice" templates in there which I cannot seem to reduce down even though I've deleted loads, so you have my permission to delete them all EXCEPT for Summit Invoice and Copy of Simple Invoice and 1 x Simple Invoice so I end up with 3 in there. Thank you.

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    Answered on March 21, 2021 at 06:01 PM


    I have deleted all other simple invoices. Here are the remaining:


    I leave four tabs on your PDF editor, you can delete the last one. I hope this helps. Let us know if you need further assistance. Thank you!

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    Answered on March 22, 2021 at 05:03 AM

    Thanks that's great