after daylight savings our appointments are scheduling sometimes scheduled at 1 hour later

clinicphguymon

Asked on March 19, 2021 at 7:44 PM

Also, after daylight savings our appointments seem to be all off...
sometimes they are scheduling at the correct time and sometimes they are
scheduling at 1 hour later. Can you advise me how to fix this? So far I am
Jovanne JotForm Support

Replied on March 19, 2021 at 8:17 PM

Hi,
Could you please try setting up your timezone to see if that will fix the dates/timeslots.
https://www.jotform.com/myaccount/settings
I have cleared your form cache. Could you please do a test submission to see if the problem persists?
We look forward to your response.
journeychurchint

Replied on March 23, 2021 at 12:36 PM

We are having the same issue- some of our appointments are correct, but others are getting scheduled an hour early, during times we are not open. I have quadruple-checked to make sure our time zone is set to the correct time zone, and it is, but we are still having problems.
Jovanne JotForm Support

Replied on March 23, 2021 at 5:43 PM

Hi @journeychurchint,
We will be responding to your concern via this thread https://www.jotform.com/answers/2988584 shortly.
Thank you.
Jovanne JotForm Support

Replied on March 23, 2021 at 5:48 PM

Hi,
We apologize for the inconvenience this may have caused.
If the issue is related to submissions you received on Sunday, Mar 14, and Monday, Mar 15, please note that there was an issue on our end because of the time change in the US. Our developers resolved this issue, but you will have to manually update the incorrect time slots.
Related Guide: How to Edit Submissions Made on Your Forms
If the issue is related to some submissions you received today or yesterday, please provide us a link of the form to which the issue is related and IDs of submissions with incorrect timeslot.
Related Guides:
Where to Find My Form URL?
Where to Find the Submission ID?
We look forward to your response.