I cannot get contact list in excel to migrate to Jotform widget

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    Asked on March 23, 2021 at 12:14 PM
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    Answered on March 23, 2021 at 06:56 PM

    Hi there - I'm not sure if I understood you correctly. Are you trying to use Spreadsheet to form widget? I checked your last form but can't seem to locate the widget in it.

    Are you perhaps working on a different form? Also, could you share some screenshots to better illustrate the issue, please?

    Guides: Where-to-Find-My-Form-URL |How-to-Post-Screenshots-to-Our-Support-Forum

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    Answered on March 23, 2021 at 07:44 PM
    Thanks for your anticipated reply. Unfortunately, I needed assistance sooner rather than later. I really do like your product however, the drastic lag in assistance has driven me to outsource several projects. It seems that if you opted to make some real time service to your paying customer’s it would help build the camp. The big box store mentality of help yourself or go somewhere else really doesn’t work that well, in my opinion.
    Thanks though!
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    Answered on March 24, 2021 at 05:04 AM

    I can only assume that you have already figured out on your end the answer to your question.

    Nevertheless, we would like to truly apologize for the delayed response. Still, if you have any other questions or concerns about your account and/or forms, please do not hesitate to contact us again anytime and we will be glad to help you.

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    Answered on March 25, 2021 at 10:41 AM

    I have several pressing questions for a current project however I have little confidence I can obtain a timely reply in order to meet deadline expectations. So once againI have been forced to out source while searching for program to meet our needs and that offers some real support for their product. Like I stated before, I really like your product and see the benefit in so many areas of our business however, support is key.

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    Answered on March 25, 2021 at 03:35 PM

    We are sorry about that. Please note that the questions on our support system shall be addressed in the order they are posted or assigned to us by the system. The response time shall be based on the number of tickets being posted from our users.