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gerry.mirandaAsked on March 29, 2021 at 12:34 PM
Followed instructions as described under https://www.jotform.com/help/503-How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications. However, upon submission of the form, the PDF Form is not attaching to the email. Can you please help.
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Amin JotForm SupportReplied on March 29, 2021 at 5:53 PM
Hi there,
Thanks for reaching out to us!
Checking your form, kindly note that I've found that the email is set properly as set below.
If there's still a problem, can you please let us know and authorize us to test-submit your form so we can further investigate.
We're patiently waiting for your response.
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gerry.mirandaReplied on March 29, 2021 at 6:00 PMNew response received
HI there,
Yes, my form was set properly, as indicated on the image below. You are
welcome to test-submit the form. Your help is greatly appreciated.
Kind Regards,
Gerry Miranda
*C&L Pump Service, Inc.*
(915) 219-7935
11227 Pellicano Dr. Suite B
El Paso Texas 79935
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Amin JotForm SupportReplied on March 29, 2021 at 7:47 PM
Hi again,
I've temporarily added myself as an email recipient, submitted your form and successfully received the email and the attached PDF document as shown below.
Did you receive the email and attached PDF?
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gerry.mirandaReplied on March 30, 2021 at 10:33 AMNew response received
Good Morning,
I received 2 emails;
The Email where Admin@Jotform.com was included has an attachment.
The second email where I was the only recipient did not have an attachment.
The PDF attachment I received is not the one I was hoping to get. The
expected attachment should show the PDF template that was uploaded (see
“Attachment Expected”). Can you please assist me with getting this correct.
Thank you
Kind Regards,
Gerry Miranda
*C&L Pump Service, Inc.*
(915) 219-7935
11227 Pellicano Dr. Suite B
El Paso Texas 79935
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Yuta_JReplied on March 30, 2021 at 4:33 PM
Hello,
It seems that there is no attachment in your reply. Please note that you are not able to attach files to this support forum. Please kindly try to attach a screenshot of your PDF file instead. To add a screenshot in this forum, please kindly check out the following link.
Guides:
How to Post Screenshots to Our Support Forum
Please let us know if you require further assistance.
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gerry.mirandaReplied on March 30, 2021 at 5:22 PMNew response received
Sorry about that,
Here is the screenshot
Kind Regards,
Gerry Miranda
*C&L Pump Service, Inc.*
(915) 219-7935
11227 Pellicano Dr. Suite B
El Paso Texas 79935
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Yuta_JReplied on March 30, 2021 at 6:34 PM
Hello,
It seems we are not able to view the screenshot you've sent to us. If attaching images to this forum is not working correctly on your end, please kindly upload it to cloud storage such as Google Drive, Dropbox, or third party services and send us the link to that image or file instead.
Please let us know if you require further assistance.
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gerry.mirandaReplied on March 30, 2021 at 6:44 PMNew response received
https://drive.google.com/drive/folders/1cKH8tdAWblJYFLO0YuzvPeuvSS_4Y8jT?usp=sharing
Kind Regards,
Gerry Miranda
*C&L Pump Service, Inc.*
(915) 219-7935
11227 Pellicano Dr. Suite B
El Paso Texas 79935
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Amin JotForm SupportReplied on March 30, 2021 at 8:14 PM
Hi again,
"The Email where Admin@Jotform.com was included has an attachment. The second email........"
May I ask what email are you talking about? There's only one email alert on the addressed form as shown below.
We would be so much grateful if you could just further elaborate and provide more information, so that we can better assist you.