Send email based on users answer

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    michaelcharleswebster
    Asked on June 01, 2021 at 10:01 AM

    Hi - Looking for some help in choosing the correct form to use. I want to use a signup form but one where the customer can choose a product from a drop-down menu. Once they have chosen the product from the drop-down menu, they are sent a personalised email. The email would be different depending on the item they chose from the drop-down menu.

    Any suggestions or ideas would be appreciated.

    Many thanks

  • Profile Image
    Anthony_Evans
    Answered on June 01, 2021 at 11:28 AM

    Hello michaelcharleswebster,

    You can create multiple emails and then conditionally send one of them based on the users answer. For a more in-depth guide about setting up form emails, please refer to this link: https://www.jotform.com/help/30-explanation-of-email-notification-and-autoresponder-settings

    Please let us know if there's anything else we can help you with!