Appointment: Allow submitters to cancel appointment w/o needing to delete submission

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    Renee_Jackson
    Asked on June 04, 2021 at 08:50 PM
    Is there a way through the confirmations that they can cancel and not just reschedule the appointment?
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    Cecile_A
    Answered on June 04, 2021 at 08:59 PM

    Hi,

    Unfortunately, there is no option for the user to cancel the appointment. The user must inform you that he/she is canceling. Then, you can delete the associated submission.

    Guide: How-to-Delete-Form-Submission-Data

    Doing so will clear the supposed timeslot and will be available again for others.

    Note: Deleting a submission will remove it permanently from the form.

    If you want us to send a feature request regarding this, please do not hesitate to let us know.

    Thank you.

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    Renee_Jackson
    Answered on June 05, 2021 at 01:00 PM

    I appreciate the clarification Cecile! Thank you. We realize how to delete the submissions though we hate to do so as it helps us to keep a record of the appointments. Is there a cost associated with adding the cancellation feature if it is desired?

    Thank you.

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    Sonnyfer
    Answered on June 05, 2021 at 06:19 PM

    Hello Renee - No, there no cost in sending Feature Requests to our developers. I just sent one and though we can't give you an ETA, will keep you posted on this same ticket for updates.

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    Renee_Jackson
    Answered on June 07, 2021 at 01:05 PM

    Great; thank you so much Sonnyfer!!


    Renee