Saying upload space is full

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    Billstrom
    Asked on June 11, 2021 at 11:36 AM

    I deleted the submissions. check the trash to delete and nothing is there. I cleared the cache in settings but still saying full. Can you clear this?

    Kelly

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    FelipeSantana
    Answered on June 11, 2021 at 01:43 PM

    Hello Kelly,

    Thank you for contacting Jotform Support.

    After checking your account status, I found that you are currently over-quota due to the number of uploads stored in your form submissions. The free account caps out at 100 MB of upload space per month and it seems that your current usage is 556.69 MB.

    I did review your form titled Warranty Contact Us and it seems that you did delete several submissions, however, they are still saved in your Trash folder. Please note that although the Trash symbolizes that the data has been deleted, it is still technically saved on your account, and therefore the uploads still count towards your overall storage.

    Here is a screenshot for reference:

    1623433291_60c3a04be84de_

    As you can see the form still holds 90 total submissions in the Trash folder. Please empty out the Trash folder and then go to your Account Settings page and clear the form cache. That should remove the over-quota status.

    Please let us know if you need further assistance, we are always happy to help.

  • Profile Image
    Billstrom
    Answered on June 14, 2021 at 03:11 PM

    Felipe

    I cleared the cache and emptied the trash can but still saying out of space...Please advise how I can get this warning to go away.

    Thank you!

    Kelly 1623697895_60c7a9e7a652c_Annotation 2021

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    FelipeSantana
    Answered on June 14, 2021 at 03:18 PM

    Our apologies, it seems that even though you had removed the data from your Trash bin the uploads counter was still showing as full.

    I went ahead and refreshed the uploads counter on the backend and it seems that did the trick. Your account is no longer over the limit and it should be back to normal.

    Please try accessing your account and let us know if the issue persists on your end.

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    charlottegallian
    Answered on June 14, 2021 at 04:11 PM

    I have followed the above method and still have the same problem
  • Profile Image
    FelipeSantana
    Answered on June 14, 2021 at 06:10 PM

    Hello @charlottegallian,

    I have gone ahead and moved your inquiry to its own support ticket. You can find our response via this link - https://www.jotform.com/answers/3160299

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    Billstrom
    Answered on June 15, 2021 at 04:14 PM

    Right now it will not let any more submissions through. I get this message. Shouldn't it be working now that everything was cleared?

    Kelly 1623788035_60c90a03d0532_Annotation 2021

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    FelipeSantana
    Answered on June 15, 2021 at 04:31 PM

    Hello Kelly,

    I have just reviewed your account and it seems your usage is well within the limitations. Here is a screenshot of the current usage on your account:

    1623788563_60c90c13197c5_

    Can you kindly let us know where you have received this message?

  • Profile Image
    Billstrom
    Answered on June 15, 2021 at 05:14 PM

    It is when I try to test it. https://www.jotform.com/build/202966408428058#preview

    also I tried to complete the form and I get the same message clicking the link to fill a sample form out

    Click on the link here: https://form.jotform.com/202966408428058



  • Profile Image
    FelipeSantana
    Answered on June 15, 2021 at 05:22 PM

    Yes, I can see that. Our apologies for this inconvenience.

    I went ahead and cleared your form cache on our end and now the issue seems to be resolved.

    Can you check your form once again and let us know if the issue persists?

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    Billstrom
    Answered on June 15, 2021 at 05:27 PM

    Thank you! This seems to happen when I try to clear and this time I did not clear the cache but in the future should it clear and reset so it is usable?


    Kelly

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    Kenneth_C
    Answered on June 16, 2021 at 12:49 AM

    Hi there,

    Yes, As soon as you make deletions on the account, feel free to clear your form cache.

    Here is the related guide: https://www.jotform.com/help/229-how-to-clear-your-form-cache.

    Best.