Free up storage

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    kristi.bassett
    Asked on June 25, 2021 at 04:22 PM

    Hi, I deleted a lot of my form submissions to free up space, I even went through and "deleted forever" but it did not clear any space on my account. Help!

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    Billy_G
    Answered on June 25, 2021 at 09:43 PM

    Hi there!

    I hope you're doing well and thanks for reaching out.

    The storage space is calculated by the files that are attached to the forms when they are submitted not the number of forms you have. To free up space, you need to delete the submissions that contain the attached file. Please view this guide on how to delete your submissions.

    We highly advise that you download your submissions first before you delete them so you have a copy. Here's our guide on how to download your submissions: How to Download the Submission Files

    Let us know if you need further assistance.