how to edit my username

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    Asked on July 21, 2021 at 12:19 AM

    i want to edit my username

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    Answered on July 21, 2021 at 07:51 AM


    Thank you for contacting us.

    Please provide 3 possible usernames in order of preference. We will put the first one that we find available.

    Also, please note that custom URLs will no longer work once the username is changed, so if you are currently using any, you will need to set it up again:

    Best regards

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    Answered on July 21, 2021 at 11:29 PM




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    Answered on July 22, 2021 at 07:09 AM

    Hello Sambu_jerri,

    I checked your account and noticed you have used PayPal as your payment method. To be able to change your username, we need you to downgrade/cancel your current subscription to free and then you can change your username.

    This is because if we change your username in Jotform, the changed name will not reflect on your PayPal subscription. And it may cause issues with your payments.

    1- You will need to cancel first the paid subscription in your PayPal account. You can check our user guide below;

    How Can I Cancel My PayPal Subscription

    2- After you cancel your PayPal, you need to downgrade your account to a FREE plan

    3- We can change your username while you are using a FREE plan

    4- After we change your username, you can upgrade your account to your current plan

    You can upgrade in the Billing page

    If you require any further assistance feel free to let us know.