Can I pause my jotform account until January and keep my forms in tact?

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    LaRosa_Norma
    Asked on July 28, 2021 at 03:13 PM

    HI,


    Can I pause my Jotform account until January and still keep my forms intact?  If so, how please?

    Please let me know asap.

    Thank you.

    Norma LaRosa

  • Profile Image
    Kenneth_C
    Answered on July 28, 2021 at 10:06 PM

    Hi there,

    You may downgrade the account and upgrade it if needed.

    Here is the related guide: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free.

    Best.

  • Profile Image
    LaRosa_Norma
    Answered on July 30, 2021 at 02:26 PM

    Hi Kenneth,

    Thank you for your response, but it's not the one I'm looking for.

    Can you please answer this question? Can I downgrade and still keep my files on the platform for later use?

    Yes or no?


  • Profile Image
    Kenneth_C
    Answered on July 30, 2021 at 07:24 PM

    Hi there,

    All your data will remain on the account unless you decide to delete them, and so even if you downgrade the data will still remain.

    Please note that when you do so, the account limits will revert back to the free tier.

    Here is the related guide: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits.

    Let us know if you have any further questions.

    Best.