over the limit on free

I have an over the limit even after deleting all the extras taking up space and I can't access the jot form on my website any more.

Hello Alison,

Thank you for contacting JotForm Support.

I've checked your account and it's currently active and in a good standing, you can always monitor your account's usage from the settings of your account, please check the below guide for more details.

Understanding Your Account Usage and Limits

When you delete submissions to free out some of the used storage size, you will need to clear your Trashed Entries folder also so this action will reflect into the actual used storage size, please check this guide for more details.

https://www.jotform.com/help/377-how-to-delete-form-submission-data#trashed-entries

Please let us know if you need further assistance, we are happy to help.

I see that my account is in good standing order. I cleared out all my cookies and there is a page that pops up and shows that I’m still over my quota.
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Hello,

I have checked your account and could not see any issue with it.

Could you please confirm?

Best regards

Could you click on the link about ¼ of the way down that says extensions consult?
https://www.hairbyalison-slo.com/hair-extensions
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Hello,

Thank you for pointing us in the right direction.

The issue is now solved!

Best regards

Thank you so much!
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