How can I renew the license for an user

  • airitpurchases
    Asked on October 12, 2021 at 3:08 PM

    Hello,

    I am trying to renew license for the user  Loliver_Maher, kgagliano@mahernet.com can I have a quote?

    thank you,

    Adele

    832-215-0771

  • Jovanne JotForm Support
    Replied on October 12, 2021 at 6:29 PM

    Hi Adele, thank you for contacting support.

    As per checking, the email address provided has an active Bronze plan subscription that will expire on the 19th of November, 2021. Please note that subscriptions are charged to the linked account when the last payment subscription expires. If you wish to upgrade your account to higher plans, you may try viewing this guide below:

    GUIDE: how-to-upgrade-my-account

    I hope this helps.

    Thank you.

  • airitpurchases
    Replied on November 9, 2021 at 1:40 PM

    So basically , the account is set to renew automatically? if so, how can I review the financial info to make sure it is correct.

    thank you,

    Adele

  • Jovanne JotForm Support
    Replied on November 9, 2021 at 4:08 PM

    Hi Adele,

    You may check your invoices to know more about the payments you have made with Jotform. You may view this guide below to know more:

    GUIDE: how-to-check-invoices

    I hope this helps.

    Thank you.