How can I renew the license for an user

  • Profile Image
    airitpurchases
    Asked on October 12, 2021 at 03:08 PM

    Hello,

    I am trying to renew license for the user  Loliver_Maher, kgagliano@mahernet.com can I have a quote?

    thank you,

    Adele

    832-215-0771

  • Profile Image
    Jovanne_A
    Answered on October 12, 2021 at 06:29 PM

    Hi Adele, thank you for contacting support.

    As per checking, the email address provided has an active Bronze plan subscription that will expire on the 19th of November, 2021. Please note that subscriptions are charged to the linked account when the last payment subscription expires. If you wish to upgrade your account to higher plans, you may try viewing this guide below:

    GUIDE: how-to-upgrade-my-account

    I hope this helps.

    Thank you.

  • Profile Image
    airitpurchases
    Answered on November 09, 2021 at 01:40 PM

    So basically , the account is set to renew automatically? if so, how can I review the financial info to make sure it is correct.

    thank you,

    Adele

  • Profile Image
    Jovanne_A
    Answered on November 09, 2021 at 04:08 PM

    Hi Adele,

    You may check your invoices to know more about the payments you have made with Jotform. You may view this guide below to know more:

    GUIDE: how-to-check-invoices

    I hope this helps.

    Thank you.