Form has disappeared since new version

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    edtrost1961
    Asked on November 02, 2021 at 01:15 AM

    Hi,

    Sorry to bother you but I have 2 issues.

    1. Since the update to the new Jotform version the forms I had created have disappeared, and
    2. I have an Expiry Date field on a Membership Application Form that won't allow anyone to enter a future date into it but I can't look into it as I can't find my forms.

    Can you help me with these issues?

    Thanks,

    Ed

  • Profile Image
    Richie_P
    Answered on November 02, 2021 at 06:10 AM

    Since the update to the new Jotform version the forms I had created have disappeared, and

    To clarify, your submission data is missing after you have updated your form fields?

    Or are you referring to a Form?

    If you're missing your form, kindly share your Form URL for us to check.

    For your 2nd question, I have moved it to a new support ticket.

    Kindly follow this link https://www.jotform.com/answers/3475591

    Thank you.

  • Profile Image
    edtrost1961
    Answered on November 02, 2021 at 04:33 PM
    Hi Richie,
    Yes the forms have all vanished and are no longer in my account.
    Here is the url of one of the forms that I am using. It still links to the original form but when I log into jotform I cannot see the form to edit it.
    https://form.jotform.com/212527751584864
    Thanks for looking into this.
    Cheers
    Ed
    –––––––––––––––––––––––––––––––––
    Ed Trost
    www.trost.com.au
    0467 808 008
    ...
  • Profile Image
    Cecile_A
    Answered on November 02, 2021 at 09:09 PM

    Hello Ed,

    As per checking, form #212527751584864 is under the account associated with e*@b****s****o.com.au. If you forgot the account's password, you may reset it using the said email.

    Guide: How-to-reset-jotform-account-password

    Kindly give it a try and let us know how it goes.

    Thank you.

  • Profile Image
    edtrost1961
    Answered on November 02, 2021 at 09:11 PM
    Thanks Cecile,
    All good now.
    Cheers
    Ed
    –––––––––––––––––––––––––––––––––
    Ed Trost
    www.trost.com.au
    0467 808 008
    ...