Add processing fee to form that is connected to Authorize.Net

  • Profile Image
    Rob Hrehor
    Asked on November 02, 2021 at 09:18 AM

    Hello,

    I need urgent assistance adding a processing fee to forms that are connected to Authorize.Net

    Thank you,

  • Profile Image
    Lorenz_A
    Answered on November 02, 2021 at 10:18 AM

    Hi there,

    You may use the Tax option to include a processing fee in your form.

    Guide: How-to-Add-Tax-to-Your-Payment-Form

    I hope this helps. Let us know if you need any further assistance.

  • Profile Image
    Hrehor
    Answered on November 02, 2021 at 10:22 AM
    Your site says I have no forms. I’m logged in as rob@bdhassociates.com. How do I find the forms and then change them?
    Sincerely,
    Robert M. Hrehor
    Robert M. Hrehor, BFA, MBA, AAI
    President
    BDH Associates, Inc.
    4572 Lawrenceville Highway
    Suite 201
    Lilburn, GA 30047
    Direct: 678-218-1416
    ...
  • Profile Image
    Lorenz_A
    Answered on November 02, 2021 at 10:30 AM

    Hi there,

    Please disregard my first suggestion, I can see that you are using a user-defined payment type, so the tax feature will not work.

    I assume you are referring to this form https://www.jotform.com/form/212914300261038, right?

    I created a sample form, can you please check if this meets your requirement.

    https://form.jotform.com/213054184622045

    I added a radio button as the processing fee, which is auto-selected by default.

    Then added another field(Amount to pay), aside from that, there's a calculation field hidden, that'll get the sum of the processing fee and the specified amount in the amount to pay field, then pass the calculated value to the payment processor.

    https://www.jotform.com/help/275-how-to-pass-a-calculation-to-a-payment-field/

    We will wait for your response.



  • Profile Image
    Hrehor
    Answered on November 02, 2021 at 11:33 AM
    Thanks for the help. So if you go to www.bdhassociates.com and click on the middle button that says make a payment you’ll see two choices. One is for CC and the other for ACH. So I need the CC to have a field for payment amount. I need wording there that says a 3% fee will automatically be added to your total by hitting submit. Same with ACH with a 1% fee. On our old site when you would hit “next” it would take you to the next screen with a total which would give the amount they entered, plus the percentage fee and a grand total and then they would have to click on the button that said confirm payment. I would ideally love this. Can you make that happen?
    Sincerely,
    Robert M. Hrehor
    Robert M. Hrehor, BFA, MBA, AAI
    President
    BDH Associates, Inc.
    4572 Lawrenceville Highway
    Suite 201
    Lilburn, GA 30047
    Direct: 678-218-1416
    ...
  • Profile Image
    Hrehor
    Answered on November 02, 2021 at 11:55 AM
    Getting errors and payments aren't going through. See attached. I'm starting to get the feeling Jotform isn't going to work for us. Let me know if you know what this is.
    Sincerely,
    Robert M. Hrehor
    Robert M. Hrehor, BFA, MBA, AAI
    President
    BDH Associates, Inc.
    4572 Lawrenceville Highway
    Suite 201
    Lilburn, GA 30047
    Direct: 678-218-1416
    ...
  • Profile Image
    Gaetan_B
    Answered on November 02, 2021 at 12:37 PM

    Hello,

    Thank you for reaching out.


    This is technically possible, but you would have to make a calculation first so that you can calculate the percentage: https://www.jotform.com/help/275-how-to-pass-a-calculation-to-a-payment-field/


    Please note that the attachments are not forwarded to us, if you would like to send us a screenshot, please do so by going directly to the forum's thread: https://www.jotform.com/answers/3476063


    Best regards