Necesito asistencia

  • Xavier
    Asked on November 2, 2021 at 3:28 PM

    tengo la cuenta desactivada,podemos solucionar el problema ?

    Jotform Thread 3477327 Screenshot
  • Marco JotForm Support
    Replied on November 2, 2021 at 4:39 PM

    Hello there,

    Thanks for reaching out to us.


    I cannot find any Jotform account under the email address you're using on this thread.

    Please, let us know which account you're referring to, and send us a link to your form, to allow us to investigare further.


    Thanks for your cooperation,

    Regards

  • Xavier Gonzalez Viñas
    Replied on November 2, 2021 at 4:42 PM

    No puedo entrar en mi cuenta ,admin@vendetumanzana.com

    en mi web el formulario fue eliminado

  • Mubeen_A
    Replied on November 2, 2021 at 5:45 PM

    Hi @Xavier,

    Looks like you have reached the upload limit of 100MB and you have 131MB uploads right now. You have to download and delete some submissions to free up space or you can upgrade your account: https://www.jotform.com/pricing/

    Guide:

    In case of any questions, feel free to reach out.

  • Xavier
    Replied on November 2, 2021 at 6:44 PM
    Hello, The forms were deleted, you can reactivate the service on the web, thank you
    Enviado desde mi iPhone
    ...
  • Christian JotForm Support
    Replied on November 2, 2021 at 7:31 PM

    Hi Xavier!

    I got to review your account using the email info@vendetumanzana.com. Account is showing to be active and I can also see a form in your account.

    1635895842 6181ca229aab8  Screenshot 10


    Please try logging out and logging back in to your account and let us know if the issue is rectified.