Necesito asistencia

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    Asked on November 02, 2021 at 03:28 PM

    tengo la cuenta desactivada,podemos solucionar el problema ?

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    Answered on November 02, 2021 at 04:39 PM

    Hello there,

    Thanks for reaching out to us.

    I cannot find any Jotform account under the email address you're using on this thread.

    Please, let us know which account you're referring to, and send us a link to your form, to allow us to investigare further.

    Thanks for your cooperation,


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    Xavier Gonzalez Viñas 
    Answered on November 02, 2021 at 04:42 PM

    No puedo entrar en mi cuenta ,

    en mi web el formulario fue eliminado

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    Answered on November 02, 2021 at 05:45 PM

    Hi @Xavier,

    Looks like you have reached the upload limit of 100MB and you have 131MB uploads right now. You have to download and delete some submissions to free up space or you can upgrade your account:


    In case of any questions, feel free to reach out.

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    Answered on November 02, 2021 at 06:44 PM
    Hello, The forms were deleted, you can reactivate the service on the web, thank you
    Enviado desde mi iPhone
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    Answered on November 02, 2021 at 07:31 PM

    Hi Xavier!

    I got to review your account using the email Account is showing to be active and I can also see a form in your account.


    Please try logging out and logging back in to your account and let us know if the issue is rectified.