Mancata ricezione emial conferma modulo "Bonus Terme all'Hotel Mioni Royal San"

  • Profile Image
    Luca_marketing
    Asked on November 03, 2021 at 08:26 AM

    Buongiorno,

    vi contatto perché da questa mattina alle 10:04 non riceviamo più email di conferma della compilazione del form  "Bonus Terme all'Hotel Mioni Royal San". Ho provato a fare una verifica e neanche lato utente non sta arrivando nessuna email.

    Attendo un vostro gentile riscontro

    Cordiali saluti

    Luca

  • Profile Image
    sweta_s
    Answered on November 03, 2021 at 09:05 AM

    Greetings Luca,

    We have forwarded the ticket to our Italian Support. They will get back to you in some time.

    We appreciate your patience.

  • Profile Image
    Luca_marketing
    Answered on November 03, 2021 at 11:08 AM

    Dear Sweta_s,

    thank you for your reply, I sent you the request in English too:

    "I am contacting you because from this morning at 10:04 AM CET we no longer received confirmation's emails when a client completed the form "Bonus Terme at Hotel Mioni Royal San".

    We tried to verify on the user side either and no email is arriving on client's mailbox too."

    Waiting for your reply

    Kind Regards

    Luca

  • Profile Image
    sweta_s
    Answered on November 03, 2021 at 12:49 PM

    Dear Luca,

    On checking the logs, it is showing that the emails were sent to the configured emails.

    To view the emails, please follow this guide:

    https://www.jotform.com/help/293-how-to-view-all-your-form-email-history/

    Also, I have refreshed the form cache for your account. Let us know if this is pushing the notification and autoresponse emails?

    Could you please delete the existing emails and add a new one?

    Please let us know if the suggestions worked on your end?

    We are waiting for your response.

    Thanks.

  • Profile Image
    Luca_marketing
    Answered on November 04, 2021 at 04:17 AM

    Dear Sweta_s,

    I try to change the email. But I don't receive any autoresponce email.

    Waiting for your reply

    Kind Regards

    Luca

  • Profile Image
    Bojan_J
    Answered on November 04, 2021 at 05:45 AM

    Greetings Luca.

    Could you please try to remove the current Notification email you have, create a new one, and test it again?

    If you are still having problems, we will need a bit more information from you. Can you please let us know if this happens with both of your forms? Can you please let us know the IDs of some submissions that were not sent to you? You can click here to see where to find the submission ID. Since you have updated the sender email, please let us know to what email what emails should they have been sent?

    We will check our logs with the information you have provided so we will have more information.

    Thank you for your cooperation.

  • Profile Image
    Luca_marketing
    Answered on November 04, 2021 at 06:47 AM

    Dear Bojan,

    I try to recreate Notification email but the problem continues.

    The problem is with both our forms.

    This are some submission IDs:

    5118319418812981240

    5118319334048647332

    5118317252418053455

    5118315492915667623

    5118314956118669097

    5118314849715674731

    5118313493352821365

    5118312014048138385

    5118311926118919086

    5118311810314600303

    5118311106411806087

    5118310716193415111

    5118308709717496792

    5118306040309362579

    5118305293357188236

    5118304990304446110

    5118304013011667329

    5118303833359089805

    5118303333019708798

    5118303256229236918

    5118303082412992939

    5118301796206846974

    5118301068818795829

    5118299538193670992

    5118298482196786906

    5118297456421061415

    5118297048352769462

    5118296336428555402

    5118295852213024759

    5118295277308095005

    5118295208358558353

    5118294866814527304

    Waiting for your reply

    Kind Regards

    Luca

  • Profile Image
    IvayloK
    Answered on November 04, 2021 at 07:32 AM

    In order to avoid email delivery issues, we would recommend you to setup your own SMTP sender. Sending via SMTP sends directly from that address taking our servers out of equation. Here is the guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    I also noticed that you have a broken condition on the form. I would recommend you to fix or disable it, since it may cause malfunctions on the form.

    Let us know, how it goes. We will wait for your response.

  • Profile Image
    Luca_marketing
    Answered on November 04, 2021 at 09:10 AM

    Dear IvayloK,

    From 13:44 we restart to receive the notification email but we didn't change te SMTP setting. How do you explain it?

    Also could you indicate us where is the broken condition on the form?

    Waiting for your reply

    Kind regards

    Luca

  • Profile Image
    IvayloK
    Answered on November 04, 2021 at 09:27 AM

    We had a temporary slowdown with the e-mails. It seems that it affected you. But it should be fine now.

    You can find the condition here:

    1636032412_6183df9c4b1cb_chrome_TvfOP8eH

    Let us know if you need any further assistance.